Your Care Needs
Will I have a dedicated team member of staff to manage my care?
Yes. Although all of our team will be involved in your care, one of our care team staff will be specifically assigned to you as your key carer. They will get to know you and your loved ones from your first day with us. They will learn your tastes and preferences and spend time to understand your specific care needs and the details of your care plan.
Will I have a personal care plan?
We try to make our approach as holistic as possible, because sometimes it’s the small things that make the difference. The more information we can learn about you, the more person-centred our care can be.
This is an ongoing process – we have something new to learn about our residents every day, which feeds into each individual care plan.
Will I and my family be involved in how my care is delivered?
What happens if my care needs change in the future due to age, illness or a change in circumstance?

If your needs change, we will discuss the management of your care with you and your loved ones and put in place relevant help (for example physiotherapy, or extra medicinal or nutritional input) to ensure your continued comfort and support.
Are your team members trained to a national standard?
We operate a robust quality assurance system, and care is formally monitored by our management team on a weekly basis. All our staff members receive regular in-house training, ensuring they are fully up to date with their professional development. Training is also provided by NHS professionals, who are experts in their specialised areas, such as Dementia and palliative care.
Our Homes are committed to working towards the Gold Standards Framework, the UK’s leading and most respected best practice and quality improvement programme for care homes.
Nellsar Limited is registered with and regularly inspected by the Care Quality Commission (CQC). Reports for all Nellsar care facilities are available at www.cqc.org.uk
Can I keep my own doctor?
Will I be able to see a chiropodist/dentist/optician if needed?
Get in Touch
Download Quick Guide
Download Quick Guides for our Care Homes with contact details and links to further information
Book a Visit
Click here to book a visit to any of our Care Homes at a time convenient for you
Career Enquiry
Visit our Recruitment website for current vacancies, benefits, and our training and careers at Nellsar
