Mum has been in Lukestone since the start of December last year, and is now starting to settle in, has made a group of friends and takes part in activities provided. She is safe, warm and I know she has her medication regularly and good quality food and drink.

Excellent staff. Very caring. Very efficient. Look after all of Mum’s needs wonderfully. Anticipate all care requirements, proactive in solving any health problems and keeping the family informed. All information required is readily available. All staff very good at welcoming and introducing themselves. Great food. Haven’t seen Mum at so well for years. Mum feels secure and very content.

Friendly, welcoming staff who have time to listen to any concerns. My mother is kept comfortable and is well looked after making her end of life care as painless as possible for her, family and friends. Over the last couple of months, mum’s personality and essence have won the heart of many. Staff tell me she is “lovely” and mum is thankful.

Needed to move dad as wasn’t happy where he had been the last six months. He was assessed straight away and was moved the week after. The staff are so caring and efficient and very understanding of dad’s needs and also mine and my sister’s.

I wrote a review recently in February following Abbotsleigh hosting a 100th Birthday party for my mother. Sadly she passed a couple of weeks later. I want to write to let everyone know that the care and attention given at Abbotsleigh didn’t stop when my mother died. The staff there showed such compassion and thoughtfulness to our family. Mum had someone stay with her at the end. I received a beautiful bouquet of flowers. A member of staff attended the funeral and Nellsar Head Office even issued a refund of fees without being asked. The management and staff are all so caring and I couldn’t be more enthusiastic about recommending this care home.