Karen the Manger, welcomed me immediately. As we discussed my Mother’s problems ‘ Karen understood. One of the Nursing staff showed me around and Karen, the Chef, explained the dietary and meal preparations. The Home looked clean, the carers looked caring, the activities staff were noticeable and interested in the residents. In three and a half years and four Homes, this complete combination was a first! In her previous Home, my Mother had been kept mainly in her room, in her bed for 24 hours a day, with little interaction with carers other than when necessary. The first time I visited my Mother at Lukestone she was in the lounge! She never stayed in her room again ‘ unless unwell. She knew all the staff by name, she joined in some activities, she was ‘cared’ for so well. Mum was now part of the ‘Lukestone family’ ‘ at last she belonged and I know she appreciated this.