The staff go to a lot of effort in arranging occasions like Christmas and birthdays….

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and birthdays. The family liaison lady was our lifeline, she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a Funeral Director, and whether he would be cremated or buried, which should have been decided with the care home beforehand on his admission, as a call at 2.25am advising me of his passing then asking these questions I felt was a little insensitive.