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Abbotsleigh Care Home Testimonials

Call 01580 891 0314 | George Street, Staplehurst, Kent TN12 0RB

Her care has been second to none….

My mother was moved to Abbotsleigh after being discharged from hospital, having had numerous falls at home and looking very frail and thin. I was a bit apprehensive about her going into a care home because of the Covid-19 pandemic, but I need not have worried because her care has been second to none and they have not had one case of Coronavirus. She has now been there for five months and she is very happy. She has put on weight and enjoys taking part in the numerous activities that they arrange for the residents and especially enjoys the singing. The staff are so lovely and caring and on her birthday we sat outside enjoying the sun and the staff came out with a cake and sang 'Happy Birthday' to her; it was such a lovely gesture and I believe they do the same for all the residents on their birthdays. My brother and I would like to thank you all for looking after her so well especially at this difficult time.

Terry C, son of resident, September 2020, Abbotsleigh Care Home

All the staff are really pleasant, it’s like talking to friends….

Mum has been here for a year now. At first, she was able to join in the activities, but due to age, illness and dementia, she is now bedridden. Due to Covid, we are unable to visit, but we can Skype and talk to her. Often she just looks confused, but her carer is so lovely, she makes sure her hair is done and helps her to wave or blow a kiss. She also reads mum her post and prints out emails they get from her children and grandchildren. These photos are put on her bedroom wall for mum to look at. Mum sleeps a lot now. It’s not ideal that we can’t visit, but this Home has been Covid free, and therefore, all the residents have been kept safe. All the staff are really pleasant, it’s like talking to friends and I know that mum is in a safe environment.

Margaret H, daughter of resident, September 2020, Abbotsleigh Care Home

I have been very impressed with the measures put in place to keep the residents safe…

My mother moved to Abbotsleigh last December, having suffered repeated falls at home. From my first contact with the staff, I have been impressed with the level of kindness, care and professionalism exhibited. (I am a registered nurse). The staff worked quickly to get my mother assessed and transferred from the hospital. I was fortunate to have a choice of rooms and have always been involved in decisions regarding her care. I have been impressed by the number of activities and entertainers that have visited the home. Staff are always welcoming. When I have sat with my mother in the lounge, it has been lovely watching staff spending time interacting with the other residents. Obviously, things have been very different since the Covid pandemic. The home went into lockdown early, which was difficult for both residents and families, but I have been very impressed with the measures put in place to keep the residents safe. Thankfully, visiting (with social distancing) is now possible, and I have been delighted to find my mother is thriving. Obviously, she would rather be at home, but as this is not possible, I am confident she is somewhere where she is respected and well cared for.

KM, daughter of resident, July 2020, Abbotsleigh Care Home

Really caring and attentive….

My wife was only in the Care Home for a short while due to rapidly worsening health. During this difficult time, it was clear that all of the staff, from manageress down, were really caring and attentive and this was of great comfort to myself and our daughters. Due to COVID-19 visiting was very restricted, but the staff made sure my wife was made comfortable at all times and I cannot thank them enough.

Tony A, husband of resident, July, 2020, Abbotsleigh Care Home

I have been most impressed in how the home is managed….

My Mum has now been with you since 2016 and since the very first visit to your home, both my father and I have been most impressed in how the home is managed and how all the care worker staff all operate. My mother has front Lobel dementia which means she cannot walk, talk or communicate in any way, she can look at you and things you show her but nothing further is possible. I or my dad visit the home nearly every weekend and sometimes mums sister comes with us and we are always greeted with a warm welcome and a smile. The home is always clean and smells as fresh as it can be and the food is cooked to a high standard with all my mum's nutritional needs catered for and blended for her to eat as she sometimes forgets to swallow. I would like to say personally that all personnel at this home from the top management to the care workers themselves work as a brilliant team and my mum could not be situated anywhere better than this home.

MB, son of resident, May 2020, Abbotsleigh Care Home

May I wish you all well in these challenging times…

To all the lovely staff at Abbotsleigh. May I wish you all well in these challenging times. You were wonderful with my dad who sadly died in January, so I wish you all the very best and assure you that your efforts do not go unnoticed and unappreciated. Best wishes to you all.

JM, April 2020, Abbotsleigh Care Home

I highly recommend this care home….

My grandad lived at this care home for the past four years or so. I highly recommend this care home - for the simple reason that the staff are very very caring, kind and together they create a loving home for the people who live there. Unfortunately, my grandad passed away at the end of last month, but I can honestly say that they really supported him and us until the very end. It wasn't an easy thing to see someone that you care about so deteriorated, but it was made easier by the love and support that he was provided with by the staff. We were always welcomed and treated like part of the Abbotsleigh family whenever we visited and whenever we left, we were left feeling content with the fact that Grandad was well cared for and looked after. Thank you so much for all you did for my grandad and the support you gave to us!

Natalie A, granddaughter of resident, February 2020, Abbotsleigh Care Home

Strong beliefs and a great structure….

I would like to thank all of your staff at Abbotsleigh for their courtesy and empathy regarding my Mum in a time of great stress. All of your staff, from the chef, carers and cleaners, management all showed, with strong beliefs and a great structure, Abbotsleigh is the final place to go in life's journey. All six of my brothers have said when it is their time, they hope to end up in Abbotsleigh. Fantastic.

Wayne M, son of resident, February 2020, Abbotsleigh Care Home

Staff were kind and sensitive to our family….

My husband was accepted to Abbotsleigh from A and E following a violent and angry episode at our home leading to hospital until a suitable care home could be found. The care centre staff were kind and sensitive to our family (myself and our two adult sons) making a worrying and upsetting time as pleasant and safe as possible. My husband has settled well and we are very happy with his care.

J M, wife of resident, February 2020, Abbotsleigh Care Home

The best possible care was being provided….

My wife was a resident at Abbotsleigh for nearly 7 years. Initially, I was very concerned for her but I soon found that my fears were groundless. She was always treated with kindness, dignity and respect. As I visited her virtually every day I could see the attention she was given and it became obvious to me that my wife was being cared for in the best possible way. I was able to relax knowing the best possible care was being provided and will be forever grateful to Abbotsleigh for looking after my wife.

Richard W, husband of resident, January 2020, Abbotsleigh Care Home

There is a lot of love in this home….

Mum has been in Abbotsleigh since January 2019, having had two separate weeks of respite care prior to becoming a full-time resident. My brothers and I are very happy with the level of care Mum receives at Abbotsleigh, we know that she is safe, well-fed, loved and cared for and we couldn't ask for anything more. Everyone is friendly and helpful, there is a lot of love in this home and a great feeling of being with family when you walk through the door. I always receive a very warm welcome when visiting, which is usually swiftly followed by tea and biscuits. I am kept informed of Mum's health with regular updates on her condition and any medication changes. We are very grateful to all the staff for looking after Mum, and I thoroughly recommend Abbotsleigh.

Kate W, daughter of resident, December 2019, Abbotsleigh Care Home

I would say the food is presented as well as a hotel….

Really pleased with the level of care and support my grandad always receives here. The staff support him with all areas of his care. All the staff are friendly, kind and welcoming. Nothing is ever too much. My grandad is treated with the utmost respect in a dignified and caring way. The place is always very clean and tidy, and I would say the food is presented as well as a hotel. Thank you for all your hard work, and continuous flow of tea when I visit.

Natalie A, granddaughter of resident, December 2019, Abbotsleigh Care Home

Nothing is too much trouble…

Excellent care of mum. Nothing is too much trouble. Mum is very happy which equates to her being looked after with care and dignity. I am so happy she is in a home that treats her so well.

G M, son of resident, December 2019, Abbotsleigh Care Home

Attentive to all the residents….

Came to visit mum, made welcome by all the staff and asked if we would like tea or coffee. Mum seems content and is being looked after. Attentive to all the residents.

Suzi F, daughter-in-law of resident, December 2019, Abbotsleigh Care Home

Very kind and friendly…

The staff are all very kind and friendly, all deserve medals.

S T, daughter-in-law of resident, November 2019, Abbotsleigh Care Home

The care given was outstanding…

Like many daughters, I wanted to look after my mum at home for as long as possible. As I had no previous experiences with care homes I was dubious about having to admit my mum into a care home. Abbotsleigh was recommended to me and as soon as we were introduced to the manager I knew any fears that I might have had were dispelled instantly. During my mum's spell as a resident, the care given to her was outstanding by all concerned. All the employees involved with my mum's care were very kind, considerate and very caring towards my mum, family and friends.

Anne A, daughter of resident, November 2019, Abbotsleigh Care Home

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