Loose Valley Care Home Testimonials

A very good place to be here. I am not able to think of a better place to be, it feels as if I am in my own home. We have day trips, we have entertainment. Overall it's well-run, the staff and management are very good.

Robert B, resident, November 2023, Loose Valley Care Home

After my stepfather, at the age of 83, was diagnosed with cancer on top of other complications with three months to live, he was allocated a position at Loose Valley Care Home for terminal cancer. The staff from top to bottom were amazing, treating him with dignity and respect. I cannot thank them enough for all their hard work.

Alex F, stepson of resident, November 2023, Loose Valley Care Home

It's a job to put into words the care and support from Loose Valley. My wife and I are both in the Care Home. My wife who has Huntingdon's is really pleased at the support and care she received, 100% pleased.

Douglas H, resident, October 2023, Loose Valley Care Home

Loose Valley Care Home was wonderful for my dad. The staff are respectful, caring, jolly and friendly. The atmosphere is kind and caring. It is a beautiful setting and calm and peaceful. Everything you would want your loved one to have. The nursing team are extremely professional, thoughtful and sensitive. Everything is well run from the activities and events to meals, medication and hygiene. I cannot fault one thing about the Home and I feel extremely grateful that my dad had the benefit of being there. Many thanks.

Mary G, daughter of resident, July 2023, Loose Valley Care Home

As a family, we have been amazed at the improvement in my auntie's quality of life, as well as mental and physical wellbeing since becoming a resident at Loose Valley in the last three months. The Manager and her whole team have been absolutely brilliant and to see the change in my auntie, since transferring from another home, has been nothing short of amazing. My auntie was permanently bedridden before, isolated in a small room with not much more than a television for company. Now, she is dressed every day and taken into the lounge area or conservatory (albeit in a very sophisticated wheelchair) to enjoy activities, entertainment, and the company of other residents and the team at Loose Valley. She is undoubtedly happy, comfortable and well cared for with respect and dignity. We think Loose Valley is an exceptional care home setting and feel fortunate that our auntie is a resident there now. They should be used as an example to others. With heartfelt thanks to all the team.

Michelle C, niece of resident, May 2023, Loose Valley Care Home

Lovely and caring home. I would recommend it to anyone.

J K, visitor, March 2023, Loose Valley Care Home

My mother was a resident at Loose Valley for the last couple of months of her life and was blessed with great care and kindness. My eternal gratitude to the Manager and staff who kept her comfortable and peaceful during such a difficult time. I was made to feel welcome at all times and was kept well-informed. I was extremely touched that the Manager and a staff member were able to come and say goodbye to my mum at her funeral.

David B, son of resident, March 2023, Loose Valley Care Home

Loose Valley Care Home is fantastic. Staff – brilliant. Management – brilliant. Catering – the best. Cleanliness – first class. Care and consideration for clients go my way and beyond.

B C, sister of resident, February 2023, Loose Valley Care Home

My mother was a resident from 2018 to 2022 and couldn't have had better care. The building and location of the Home are lovely, but it's the staff (and Billy the cat) that make it so special. Mum settled in so quickly, and the staff couldn't do enough to make her feel at home. Loose Valley Care Home soon became home for my mum. The staff do a lot to ensure that the residents have fun (quizzes, films, visiting singers, visits to Christmas markets, visiting animals, etc) and therefore, in turn, remain stimulated. Even during the pandemic, they arranged 'visits' and theme days to India, France, Wales, Scotland and many more. The medical care was second-to-none, despite my mother's care becoming more complex and demanding. Mum also had to have a gluten-free diet and the kitchen produced lovely, delicious, freshly cooked food every day to suit mum's dietary needs. It's a great Care Home that has the best staff you could ever wish to have looking after your loved one.

J O, son of resident, October 2022, Loose Valley Care Home

My mother became a resident of Loose Valley Care Home back in September of 2021 after her severe arthritis and osteoporosis made it impossible for her to stay at home on her own, even with visiting carers. She was in a lot of pain, upset at having to leave her home and very frail. The wonderful staff made her feel safe and looked after, from the moment she arrived. I doubt she had felt that safe for a considerable amount of time. She settled in very quickly and soon felt at home. Our family were so happy to have found this wonderful place, knowing mum was happy and looked after. As far as I'm concerned, the staff there do a wonderful job, and I hope they realise what a huge difference they make to people's lives. Mum called them all angels. She sadly passed away this year due to health issues connected to old age, but I will forever be grateful to everyone there. It's a wonderful place. Thank you all.

Dave S, son of resident, September 2022, Loose Valley Care Home

My sister was a resident at Loose Valley for two and a half years until she passed away at the end of 2021. She was cared for by kind friendly staff. The nursing staff kept me fully informed of her well-being through her stay, especially during covid days when it was difficult to visit. Her minor needs like having her coffee hot, extra pillows on her bed or being given different meals when what was on the menu wasn't to her liking were quickly sorted. I'm pleased we chose Loose Valley and recommended this care home.

M N, brother of resident, June 2022, Loose Valley Care Home

My father was admitted to Loose Valley for end-of-life care after a terminal illness diagnosis back in December 2021. The admission process was seamless and dad was immediately reassured by having people around him after worries of isolation at home despite family support. The Manager popped into his room daily and made him feel that he was getting 'special' care. Dad had oesophageal cancer and was unable to eat or drink very much by the time of his admission. There was gentle encouragement from the staff but no pressure and dad was able to request anything that he fancied to eat/drink. As dad deteriorated the staff communicated well with the Community Hospice Team and were excellent at keeping me informed at each stage of dad's care. They not only looked after dad but supported the family, especially during dads last days and hours. They ensured that dad was comfortable and pain-free. As a family, we shall be forever grateful for the care and sensitivity shown to dad and us.

Helen G, daughter of resident, June 2022, Loose Valley Care Home

In October 2021 I was transferred to Loose Valley needing mobility support after sustaining a Vancouver fracture to my right hip. I had seven joints replaced previously. The aim was to achieve pain-free walking using one walking stick and carer support. There were exercise classes for general fitness. We had three cooked meals daily with a choice of two served in our rooms or the conservatory. I had a single, double aspect room with an adjacent toilet and shower. I had care support with showering. My previous important information of care homes was that they were to be avoided at all costs. More than four months later the care and attention I have received at Loose Valley has softened my impression a bit and am worried that I soon will have to do without: someone to cook and service my meals, provide a 2-3 hour laundry service, give me my medication, then amuse and entertain me etc. Also what was important to my recovery was the time I spent swapping life stories with my carers, considering how we all ended up at the same place and time. It will be nice to see my wife though!

Ralph S, resident, March 2022, Loose Valley Care Home

Dad arrived at Loose Valley in a poor physical and mental condition, following a major operation and long hospital stay. Through the diligent care and generosity of spirit of all the staff, he has now recovered to his pre-op condition. The Home is superbly led by the Home Manager and her team, and they remain positive and cheerful through the challenges posed by Covid.

Graham R, son of resident, March 2022, Loose Valley Care Home

My mum had to go to Loose Valley for respite care in August 2021, due to a broken shoulder. We couldn't be happier with all the staff and the exceptional care that has been consistently provided during mum's stay! We honestly cannot thank them all enough. They are all fabulous!

Samantha W, daughter of resident, February 2022, Loose Valley Care Home

I am very pleased to give this review of the care my father is receiving at Loose Valley (since 4 November 2021), as the care is excellent. I am a retired registered Nurse so can appreciate the excellent care being given to my father. My father who is bedridden is given very regular position changes and is always well-groomed, and has nutrition, fluid intake, and output closely monitored. There is a lovely friendly atmosphere in the Home and all the staff are very helpful, kind and patient. My brother and I are very pleased with the care my father is receiving.

Christine B, daughter of resident, February 2022, Loose Valley Care Home