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Lulworth House Care Home Testimonials

Call 01622 683 231| Queen’s Avenue, Maidstone, ME16 0EN

From the first conversation through to mum’s arrival, the team were kind and thoughtful to her needs….

Mum has been at Lulworth House since the summer of 2023. At first, she went in for respite care but settled in so well that she is now a permanent resident. We picked Lulworth, as from the first conversation through to mum's arrival, the team were kind and thoughtful to her needs, and she loved the room that she was staying in. I am always made to feel welcome by the team when I visit. I can come and go as I wish, and mum always seems to be happy and involved in an activity. Not only has she settled in, but is thriving with the additional stimulus. Mum has always loved cooking and home-cooked food which was part of our decision to pick Lulworth. She really enjoys the food and also the cooking activities. It's nice to join her for some of these activities, quizzes etc, so we can spend quality time together. I feel that she is well cared for, safe and happy. Thank you all for the care you have given her so far.

Ian L, son of resident, January 2024, Lulworth House Residential Care Home

The staff are all lovely and keep me informed….

The Home is always clean and never smells. My mother is always clean and tidy. The staff are all lovely and keep me informed if my mother is ill. They have lots of activities for the residents. My mum says that the food is nice.

Ann B, daughter of resident, January 2024, Lulworth House Residential Care Home

We have been delighted with the choice we made and know that she is happy….

Mum has been at Lulworth House since November 2022. The care and compassion we have seen from all of the staff in the last 14 months has been nothing less than stellar. Food, exercise, trips and treats; we have been delighted with the choice we made and know that she is happy, safe and looked after at all times in Lulworth House.

Colin S, son of resident, January 2024, Lulworth House Residential Care Home

All the carers have been kindness itself and have shown mum genuine affection….

My mother-in-law has been a resident in Lulworth House for two years, following a stroke which left her unable to stay in her own home. The care she has received at Lulworth is outstanding. It is a medium-sized Home, with a real family atmosphere. All the carers have been kindness itself and have shown mum genuine affection, treating her with dignity and compassion. My wife and I have forged a close relationship with all the care staff. The leadership is strong and there is an atmosphere of calm throughout the Home. In two years we have found nothing of concern, or cause for complaint, and mum has been happy here. Several relatives of other patients have said much the same in conversations we have had with them.

Simon N, son-in-law of resident, September 2023, Lulworth House Residential Home

Very caring staff who got to know my mum’s personality and issues very quickly….

Very caring staff who got to know my mum’s personality and issues very quickly. I’m always updated promptly with any changes or concerns and the way they got her out of some long lasting personal care issues was excellent.

Russell L, son of resident, July 2023, Lulworth House Residential Care Home

All staff are friendly and treat the residents as part of their family….

There is truly a family atmosphere at Lulworth. Families are involved in all aspects of their loved one's care. All staff are friendly and treat the residents as part of their family. All residents are treated as individuals and staff take the time to really get to know their likes and dislikes. Good nutrition is a key part of what Lulworth offers along with regular events to which families are invited. There are regular trips out for residents. There are also regular family meetings for feedback, with key speakers to give helpful information to understand dementia and related emotional support to families. The Manager of Lulworth is down-to-earth, friendly and helpful and always thinks ahead in her drive to remain a first-class Care Home. My father will be 102 years old this year. He is happy and contented because of the high standards of care that Lulworth provides. Healthcare is also first class with a doctor on call.

Jacqueline C, daughter of resident, July 2023, Lulworth House Residential Care Home

The highest possible standards of care and empathy….

My dad stayed at Lulworth House Residential Care Centre recently. He had the highest possible standards of care and empathy shown to him. He sadly passed away a few days ago at the hospital. Thank you very much to you all for all that you did for him.

Geoffrey W, son of resident, April 2022, Lulworth House Residential Care Home

She has consistently received the best of care….

Since August when my mother was welcomed into Lulworth House, she has consistently received the best of care. She has been shown such kindness and particular thoughtfulness in support of her strong faith. When visiting, she always expresses her appreciation of the care given. Mum has experienced a number of health issues for which prompted medical advice has been sought and her condition monitored. I have appreciated regular updates too. My family and I are grateful for the sensitive care mum is receiving and feel reassured that she is in the right place.

Angela N, daughter of resident, December 2021, Lulworth House Residential Care Home

My wife is looked after by caring staff….

Lulworth House is a Home in which my wife is looked after by caring staff whose prime concern is the welfare, safety and happiness of the residents. A programme of activities is in operation in which residents are given every encouragement to take part.

David B, husband of resident, December 2021, Lulworth House Residential Care Home

Attentive and motivated staff….

The Home appears to be clean with attentive and motivated staff. Despite restrictions due to covid, the Home has continued to be as flexible as possible when arranging visits for family members.

Richard C, son of resident, Lulworth House Residential Care Home

Thank you all for your hard work and dedication….

Our mum became a resident in March of this year, and all the family cannot thank you enough for the care and attention which she and all the residents receive especially in these trying times. Our visits have been well orchestrated and we have enjoyed being able to see mum and hear all about the different activities she has been doing, especially with the newsletters as well. Thank you all for your hard work and dedication.

Gillian K, daughter of resident, November 2021, Lulworth House Residential Care Home

Friendly and polite….

Staff are always friendly and polite.

Paul G, son of resident, April 2021, Lulworth House Residential Care Home

The safety and care of residents and staff has been of a very high standard….

This review covers my experience through the lockdown and it's difficult to comment on the cleanliness and food as I have not been inside the Home. The management and staff have been amazing during this difficult time. Keeping the days interesting for residents with activities and stimulation. The safety and care of residents and staff has been of a very high standard and they couldn't have done more. I've been kept regularly updated and had weekly zoom meeting with my mum.

N J, daughter of resident, April 2021, Lulworth House Residential Care Home

Staff were respectful and attentive….

My wife was very comfortable at Lulworth House. She found that the staff were respectful and attentive, swift to help her when necessary. After she left she initially missed the friendly action at the home.

P C, husband of resident, June 2020, Lulworth House Residential Care Home

We can’t praise Lulworth enough for the care and love they give….

Auntie has been looked after with the utmost care, respect and compassion. She is always clean and well dressed. All the staff do an amazing job, they always make us welcome and keep us updated with any changes in Auntie's medication or her general health and mood. There are always plenty of activities for the residents and they can participate if they wish. We can’t praise Lulworth enough for the care and love they give, it definitely has a family feeling about it. The decor is also amazing, it has had a lot of thought put into it, making residents feel they are at home.

RS, nephew of resident, May 2020, Lulworth House Residential Care Home

We were very lucky to find such a caring home….

Sadly I became no longer able to care for my dear wife about a year ago. We were very lucky to find such a caring home for her with such a kind and well-motivated staff led by a manager who sets a very high standard. The response to the current Covid emergency was firm and decisive by "lockdown" from the start. A subsequent suspected case was immediately reacted to properly but has since proved negative after everyone in the home was swabbed by the medical authorities.

DB, husband of resident, May 2020, Lulworth House Residential Care Home

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