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Princess Christian Care Home Testimonials

Call 01483 488 917 | Stafford Lake, Knaphill, Woking, GU21 2SJ

I would 100% recommend….

My mum went into Princess Christian after a disastrous month in another care home, which lead her to be admitted to hospital. Her carer is absolutely fantastic. My mum is very settled and I am very impressed with their care abilities. They do lots of activities and have the highest care standard for your loved ones. I would 100% recommend.

Hayley G, daughter of resident, April 2022, Princess Christian Care Home

The level of care given to my father was off the scale….

It was a hard decision to put my father into a Home when we knew he didn't want to go into one. He suffered from Dementia and was terminally ill with cancer. It came to that point where my father's quality of life at home was not good, so after looking at Homes we chose this one and I'm so glad we did. For the four months he was there, his quality of life was as best as it could be. My father would often say to me and my mother they can't do enough for you, nothing is too much trouble. I'd often come in to see him laughing with the staff who do an amazing job. The level of care given to my father was off the scale, they go above and beyond.

Stephen S, son of resident, January 2022, Princess Christian Care Home

Their immense kindness, compassion and commitment to providing the best care is beyond measure….

The difference between a CQC Good Report and a CQC Outstanding Report is astonishing and very special in my experience. The incredibly high standard of professional, positive leadership of senior staff inspires the wonderful team spirit amongst the staff at Princess Christian and creates the most comforting blanket of a lovely, reassuring environment for everyone. Their immense kindness, compassion and commitment to providing the best care is beyond measure. It feels truly overwhelming to witness the delivery of outstanding care. I am so thankful that my brother is receiving end of life care here.

Rosalyn B, sister of resident, January 2022, Princess Christian Care Home

The staff are now part of our family….

The care shown to my father in the last few months of his life was exemplary. We will be forever grateful for the love both he and my mother were shown and would highly recommend Princess Christian to anyone looking for outstanding care for an elderly relative. The staff are now part of our family.

Anita H, daughter of resident, December 2021, Princess Christian Care Home

We very much appreciate the wonderful staff team spirit….

Dear Mario. Thank you very much indeed to you and your staff for enabling my brother to adjust so well over the past few weeks to being in your care since 23 September 2021. His wife, Maria, and I are truly grateful for the amazing atmosphere we have witnessed during our visits, created by the extensive kindness, cheerfulness, skills and commitment of all the staff members we have seen at this very sad time. I had a lovely visit yesterday when Derek smiled at and thanked everyone who came to his room – Cleaner, Carers and Nurses – telling us how wonderful they all were and couldn’t do enough for him. It was upsetting for visiting to be stopped for two weeks the day after he arrived at Princess Christian. Fortunately, Leo, the Psysiotherapist, saw Maria leaving some items for Derek and recognising her concerns, asked if she would like to speak to a volunteer relative for information about care. Sylvia Bryden-Stock rang Maria and after an initial conversation, she went far beyond expectations by arranging to meet Maria for coffee at a garden centre. She went even further by collecting Maria from her home as she doesn’t drive. As the widow of a former resident and an ex-Nurse, she was able to assure and comfort Maria, and consequently the rest of us, that Derek was in very good, very caring hands. Additionally, Kathleen, a Nurse on Knaphill, kept Maria informed about Derek. Shoba was the Clinical Lead on our recent three and a half hour ‘virtual’ NHS Continuing Care meeting. She was so knowledgeable and understanding of Derek’s condition and needs. I was invited to join the evening Zoom meeting of the Friends of Princess Christian which was conducted by Leo. I ‘virtually’ met you, Christine the Activities Manager, several other staff members, Sylvia and other relatives who are Friends. I found the meeting so positive and enthusiastic, and felt quite exhilarated by the end of it and relieved that my brother was with you. Maria and I have been so upset and worried all the time since Derek was diagnosed with brain conditions in May 2021. The past few weeks have been a great comfort. We very much appreciate the wonderful staff team spirit which produces the high standards we see and feel. For your information, prior to her death 11 years ago, my mother was in a nursing home for 13 years suffering with vascular Dementia. I believe I can recognise when I witness good care. Thank you all so much.

Rosalyn B, sister of resident, October 2021, Princess Christian Care Home

Nothing but praise for the way that Princess Christian Care Centre looked after my husband….

I have nothing but praise for the way that Princess Christian Care Centre looked after my husband during the final three years of his life with Alzheimer's disease. It was so comforting for me to know that he was in such good hands, especially during the covid pandemic.

Kathleen C, wife of resident, October 2021, Princess Christian Care Home

I can only say thank you….

Both parents have been cared for at Princess Christian Care Centre until end of life. Both suffered from Alzheimer's – progressively deteriorating to bedridden and unable to communicate. Caring for the elderly is an extremely exhausting and emotional occupation but with the added disease of the mind – I can only say thank you.

Elasine D, daughter of resident, September 2021, Princess Christian Care Home

My father could not have possibly ever been in a better place….

It is impossible to describe the genuine love and care of all staff that just radiates throughout. Truly, very special. My father could not have possibly ever been in a better place. Professional from start to finish, but delivered with such love and care.

John C, son of resident, September 2021, Princess Christian Care Home

I will definitely recommend Princess Christian to anyone who asks me….

My wife was a resident at Princess Christian Care Home for just over 5 years and the care she receive was outstanding. I will definitely recommend Princess Christian to anyone who asks me for advice. All in all a splendid care home.

Bruce M, husband of resident, September 2021, Princess Christian Care Home

He was cared for in a very compassionate and professional way….

My husband was only a resident for six weeks but in that time he was cared for in a very compassionate and professional way. All the staff showed exceptional skills, dedication and attention to detail for a resident on end of life care. He was treated with great dignity throughout his care and nothing was too much trouble. I would have no reservations in recommending the Home to others.

Diana M, August 2021, Princess Christian Care Home

I have already recommended the Home twice in recent weeks….

My father was only in Princess Christian Care Home for 10 days but we were very impressed and grateful for the care he was given and the support and kindness we received after his passing. I have already recommended the Home twice in recent weeks. Thank you.

Jackie B, daughter of resident, June 2021, Princess Christian Care Home

What a great idea to cook from world recipes and adapt to everyone’s pallet…

I really appreciate your team's dedication and passion to giving my dad some tastes and smells from home. We as a family feel so blessed to have found Princess Christian and after meeting Mario we knew it was a caring home for dad, and all of the team have proved it was the right decision. My dad looks so well and is happy, he always tells me so. Dad lived alone and always cooked his Caribbean meals – chicken and fish curries and rice. As he began his journey with dementia this was forgotten, and when he went into care in his previous care home it was English food only. You have livened his tastebuds and I’m sure you can see his appreciation! Regarding Around the World with Nellsar Cruises, what a great idea to cook from world recipes and adapt to everyone’s pallet. I think this is highly commendable, as England adapted to immigration in the 60s and so did the food. I’m sure most of your residents liked a curry or spices on their food, so why shouldn’t they eat like this now? Of course it must also excite your Chefs to prepare different foods and see the reaction. I know Daniel was very happy to receive my recipes and I have to say he cooked them to perfection. Even banana bread for tea in the afternoon! The chicken dish looks delicious and dad looks to be enjoying it. The presentation is done with care as well, which all shows how dedicated you are. Thank you very much for this. A very happy daughter!

Carol C, daughter of resident, June 2021, Princess Christian Care Home

Overwhelming patience, kindness, warmth and love from the staff….

Princess Christian Care Home provided an excellent service for my friend at the end stage of her life. The individual had many challenging behaviours and throughout her time there, she was treated with overwhelming patience, kindness, warmth and love from the staff. The last 15 months of her life were the best of her last 10 years. The Home feels secure; is warm; is clean; and the multinational staff are extremely welcoming, from a cheery smile at the front desk to being offered endless tea and biscuits. The rooms are good and the food plentiful and the Home makes every effort to provide as much entertainment and stimulation as it can. My friend was not treated as a client or patient, but became part of their family. It was her home. The Health and Nursing team are also superb. Lastly, the management is extremely good and caring. I was given ample time to sort out the finances in the beginning and felt very well supported throughout. An excellent care home.

Justin B, friend of resident, May 2021, Princess Christian Care Home

He could not have been in a better care home….

Covid meant I could not visit my husband very often and always behind a screen. I had regular updates about my husband's condition and really appreciated the photos sent by the Activities Staff. The staff were caring and supportive, not only to my husband but to the family. He could not have been in a better care home. I was very impressed by how staff coped with frustrated outbursts and diverted his attention and calmed him down. I am so grateful to you all.

Rachel P, wife of resident, February 2021, Princess Christian Care Home

We feel very lucky that she was at Princess Christian….

We were very pleased with the care my mother received at Princess Christian Care Home and with the professionalism of all the staff. She was always dealt with in a caring way, even when displaying challenging behaviour. We were kept fully informed and given a chance to say goodbye even under the difficult Covid regulations. We feel very lucky that she was at Princess Christian, who we would highly recommend.

A S, daughter of resident, October 2020, Princess Christian Care Home

Deep appreciation for every aspect of your caring service….

It is with heartfelt thanks that I write to express gratitude on behalf of myself and my family for the high standard of care and attention that my husband received during his stay at Princess Christian Care Home. I also wish to acknowledge that this standard of care was achieved during the time you and your staff were dealing with the Covid pandemic which meant that you had extra challenges and responsibilities to protect all residents and staff during this time. When my husband was admitted, we were aware that he would present some challenges as he was suffering from Alzheimer’s disease. Also moving from home to a strange place and meeting people he did not know must have been a difficult experience for him. However, the nursing and care staff were amazing, coping with his anxiety and unpredictable behaviour, including night wanderings! Their calm, patient and gentle approach encouraged his cooperation and even enabled them to share his sense of humour. The excellent care he received eventually helped him to settle and accept where he was, as friendly and homely. Throughout his stay we were regularly kept informed of his condition and I was contacted to discuss significant changes that may be required to meet his needs, which was both helpful and reassuring. In particular, I wish to acknowledge the supportive care and respect we received during the latter days of my husband’s life. Being able to be by his side when he died was very special and so memorable. The palliative care he received was exemplary, and the kindness and respect given to each of us during his end of life care was so very comforting during that difficult time. I shall miss visiting Princess Christian Care Home in future. The staff are so courteous and friendly, it has been like being part of a family. Perhaps when this pandemic is over I shall be able to come and thank you all in person. I wish you all safe and well and express again my deep appreciation for every aspect of your caring service.

Valerie T, wife of resident, September 2020, Princess Christian Care Home

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