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Princess Christian Care Home Testimonials

Call 01483 488 917 | Stafford Lake, Knaphill, Woking, GU21 2SJ

I will definitely recommend Princess Christian to anyone who asks me….

My wife was a resident at Princess Christian Care Home for just over 5 years and the care she receive was outstanding. I will definitely recommend Princess Christian to anyone who asks me for advice. All in all a splendid care home.

Bruce M, husband of resident, September 2021, Princess Christian Care Home

He was cared for in a very compassionate and professional way….

My husband was only a resident for six weeks but in that time he was cared for in a very compassionate and professional way. All the staff showed exceptional skills, dedication and attention to detail for a resident on end of life care. He was treated with great dignity throughout his care and nothing was too much trouble. I would have no reservations in recommending the Home to others.

Diana M, August 2021, Princess Christian Care Home

I have already recommended the Home twice in recent weeks….

My father was only in Princess Christian Care Home for 10 days but we were very impressed and grateful for the care he was given and the support and kindness we received after his passing. I have already recommended the Home twice in recent weeks. Thank you.

Jackie B, daughter of resident, June 2021, Princess Christian Care Home

What a great idea to cook from world recipes and adapt to everyone’s pallet…

I really appreciate your team's dedication and passion to giving my dad some tastes and smells from home. We as a family feel so blessed to have found Princess Christian and after meeting Mario we knew it was a caring home for dad, and all of the team have proved it was the right decision. My dad looks so well and is happy, he always tells me so. Dad lived alone and always cooked his Caribbean meals – chicken and fish curries and rice. As he began his journey with dementia this was forgotten, and when he went into care in his previous care home it was English food only. You have livened his tastebuds and I’m sure you can see his appreciation! Regarding Around the World with Nellsar Cruises, what a great idea to cook from world recipes and adapt to everyone’s pallet. I think this is highly commendable, as England adapted to immigration in the 60s and so did the food. I’m sure most of your residents liked a curry or spices on their food, so why shouldn’t they eat like this now? Of course it must also excite your Chefs to prepare different foods and see the reaction. I know Daniel was very happy to receive my recipes and I have to say he cooked them to perfection. Even banana bread for tea in the afternoon! The chicken dish looks delicious and dad looks to be enjoying it. The presentation is done with care as well, which all shows how dedicated you are. Thank you very much for this. A very happy daughter!

Carol C, daughter of resident, June 2021, Princess Christian Care Home

Overwhelming patience, kindness, warmth and love from the staff….

Princess Christian Care Home provided an excellent service for my friend at the end stage of her life. The individual had many challenging behaviours and throughout her time there, she was treated with overwhelming patience, kindness, warmth and love from the staff. The last 15 months of her life were the best of her last 10 years. The Home feels secure; is warm; is clean; and the multinational staff are extremely welcoming, from a cheery smile at the front desk to being offered endless tea and biscuits. The rooms are good and the food plentiful and the Home makes every effort to provide as much entertainment and stimulation as it can. My friend was not treated as a client or patient, but became part of their family. It was her home. The Health and Nursing team are also superb. Lastly, the management is extremely good and caring. I was given ample time to sort out the finances in the beginning and felt very well supported throughout. An excellent care home.

Justin B, friend of resident, May 2021, Princess Christian Care Home

He could not have been in a better care home….

Covid meant I could not visit my husband very often and always behind a screen. I had regular updates about my husband's condition and really appreciated the photos sent by the Activities Staff. The staff were caring and supportive, not only to my husband but to the family. He could not have been in a better care home. I was very impressed by how staff coped with frustrated outbursts and diverted his attention and calmed him down. I am so grateful to you all.

Rachel P, wife of resident, February 2021, Princess Christian Care Home

We feel very lucky that she was at Princess Christian….

We were very pleased with the care my mother received at Princess Christian Care Home and with the professionalism of all the staff. She was always dealt with in a caring way, even when displaying challenging behaviour. We were kept fully informed and given a chance to say goodbye even under the difficult Covid regulations. We feel very lucky that she was at Princess Christian, who we would highly recommend.

A S, daughter of resident, October 2020, Princess Christian Care Home

Deep appreciation for every aspect of your caring service….

It is with heartfelt thanks that I write to express gratitude on behalf of myself and my family for the high standard of care and attention that my husband received during his stay at Princess Christian Care Home. I also wish to acknowledge that this standard of care was achieved during the time you and your staff were dealing with the Covid pandemic which meant that you had extra challenges and responsibilities to protect all residents and staff during this time. When my husband was admitted, we were aware that he would present some challenges as he was suffering from Alzheimer’s disease. Also moving from home to a strange place and meeting people he did not know must have been a difficult experience for him. However, the nursing and care staff were amazing, coping with his anxiety and unpredictable behaviour, including night wanderings! Their calm, patient and gentle approach encouraged his cooperation and even enabled them to share his sense of humour. The excellent care he received eventually helped him to settle and accept where he was, as friendly and homely. Throughout his stay we were regularly kept informed of his condition and I was contacted to discuss significant changes that may be required to meet his needs, which was both helpful and reassuring. In particular, I wish to acknowledge the supportive care and respect we received during the latter days of my husband’s life. Being able to be by his side when he died was very special and so memorable. The palliative care he received was exemplary, and the kindness and respect given to each of us during his end of life care was so very comforting during that difficult time. I shall miss visiting Princess Christian Care Home in future. The staff are so courteous and friendly, it has been like being part of a family. Perhaps when this pandemic is over I shall be able to come and thank you all in person. I wish you all safe and well and express again my deep appreciation for every aspect of your caring service.

Valerie T, wife of resident, September 2020, Princess Christian Care Home

My husband could not have had better care….

My husband could not have had better care from the moment he arrived, to his end of life. All the staff were wonderful.

Sue M, wife of resident, August 2020, Princess Christian Care Home

Well looked after in every way….

My mother-in-law was at this care home for many years and was extremely happy there. She was well looked after in every way, and I would not hesitate to recommend this home to anyone.

SP, daughter-in-law of resident, May 2020, Princess Christian Care Home

The staff were wonderful and very caring….

My mother suffered from vascular dementia. She lived at Princess Christian Care Centre for 14 months prior to her death at the home. The staff were wonderful and very caring. They were very patient with my mother and were wonderful during her last days.

TH, daughter of resident, May 2020, Princess Christian Care Home

Writing to residents….

I heard from a friend that your Care Home does a scheme where you can write letters to the residents to give them something to do with their day. I would love to do this as I’m always wanting to come work for a Care Home, but I care for my Nan. So, I would love to do some letters if that’s something that can be done?

FG, May 2020, Princess Christian Care Home

Thank you so much for your kindness and care…

To Nisha, Christine, Reeta and the wonderful team in Bisley. Thank you so much for your kindness and care in looking after Mick so well, especially during his last days. It was reassuring for us as a family.

MDNJ, May 2020, Princess Christian Care Home

Princess Christian Care Centre is truly remarkable…

Dear Mario, Thank you so much for your letter giving such a clear and detailed account of the events being actioned in Princess Christian Care Centre during the activity of COVID-19. It is both comforting and encouraging to read about all that is taking place to safeguard residents and staff at such a challenging time. As I have said before, both the leadership and the work being done by all levels of staff at Princess Christian Care Centre is truly remarkable. Of course I do find being separated from J to be a painful experience, like a grief that is not supposed to be. However, the contact methods used by the staff to enable us to make direct contact with each other have been helpful. At first it was very difficult for J to cope and he became distressed as he did not seem to understand; this of course made me anxious. So, I thought I had better stop and just write to him, as the telephone seemed to distress him so much. However,I would like to say how thankful I have been in recent days to have made connection with J via the both the phone and FaceTime. Thanks to Lucy from the Activities Team, twice this week, Lucy judged a time when J was really awake and relaxed, she then patiently and skilfully encouraged him to speak to me. Of course I was overjoyed at being able to hear, see and speak with J in such a calm peaceful atmosphere. Please would you let Lucy know how much I have valued her ability to read J’s state of being to enable him to contact fully and enjoy the experience as much as I did. With warmest wishes and I hope that you all keep safe.

VT, April 2020, Princess Christian Care Home

A massive thank you for all you are doing for my parents…

Dear Leo and all your colleagues. I would like to firstly say a massive thank you for all you are doing for my parents and for all the other residents at the home. You have always been, and continue to be, thoughtful in your communication and a massive help to worried children. I thank all the staff at the home for their continued hard work and for going the ‘extra mile’.  When I clap a Thursday I clap for you and the incredible effort, patience, care and thought you all have for the residents especially my mum and dad. Well done and it must be very hard for you in this weather and in these times. You are simply wonderful and you should all be proud of the efforts, help, support and care you provide and the although worrying I know that I could not have chosen a better place for my parents. You are in my thoughts and you all deserve a medal for your efforts. Please keep well and once again a milli thank yous.  When this is over I will buy you the biggest box of chocolates and heap praise you for everything that you do. Lots of love.

MC, April 2020, Princess Christian Care Home

I cannot express how well my father was looked after at your home…

My father was a resident in your care home in Knaphill; he was in the Bisley Unit. Sadly dad passed away last week. Your wonderful care home was the only place that would take my lovely father and your staff were absolutely amazing with him. When all this is over we (my mum and sister) would definitely like to do something for your wonderful staff. In the meantime, I am available should you need to call volunteers. I can drive staff etc, there are 4 of us at home with cars so plenty of driving available. I also used to be a Carer, though my training has lapsed. I do have an understanding of dementia and Alzheimer’s. I would also be willing to work behind the scenes, laundry, kitchen etc. should you find yourselves in the positi that you need volunteers. So please, should you find that you are in the positi to ask for volunteers please let us know. I cannot express how well my father was looked after at your home and how grateful we are to your wonderful team. Keep safe.

KR, April 2020, Princess Christian Care Home

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