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Princess Christian Care Home Testimonials

Call 01483 488 917 | Stafford Lake, Knaphill, Woking, GU21 2SJ

We feel very lucky that she was at Princess Christian….

We were very pleased with the care my mother received at Princess Christian Care Home and with the professionalism of all the staff. She was always dealt with in a caring way, even when displaying challenging behaviour. We were kept fully informed and given a chance to say goodbye even under the difficult Covid regulations. We feel very lucky that she was at Princess Christian, who we would highly recommend.

A S, daughter of resident, October 2020, Princess Christian Care Home

Deep appreciation for every aspect of your caring service….

It is with heartfelt thanks that I write to express gratitude on behalf of myself and my family for the high standard of care and attention that my husband received during his stay at Princess Christian Care Home. I also wish to acknowledge that this standard of care was achieved during the time you and your staff were dealing with the Covid pandemic which meant that you had extra challenges and responsibilities to protect all residents and staff during this time.When my husband was admitted, we were aware that he would present some challenges as he was suffering from Alzheimer’s disease. Also moving from home to a strange place and meeting people he did not know must have been a difficult experience for him. However, the nursing and care staff were amazing, coping with his anxiety and unpredictable behaviour, including night wanderings! Their calm, patient and gentle approach encouraged his cooperation and even enabled them to share his sense of humour. The excellent care he received eventually helped him to settle and accept where he was, as friendly and homely.Throughout his stay we were regularly kept informed of his condition and I was contacted to discuss significant changes that may be required to meet his needs, which was both helpful and reassuring.In particular, I wish to acknowledge the supportive care and respect we received during the latter days of my husband’s life. Being able to be by his side when he died was very special and so memorable. The palliative care he received was exemplary, and the kindness and respect given to each of us during his end of life care was so very comforting during that difficult time.I shall miss visiting Princess Christian Care Home in future. The staff are so courteous and friendly, it has been like being part of a family. Perhaps when this pandemic is over I shall be able to come and thank you all in person.I wish you all safe and well and express again my deep appreciation for every aspect of your caring service.

Valerie T, wife of resident, September 2020, Princess Christian Care Home

My husband could not have had better care….

My husband could not have had better care from the moment he arrived, to his end of life. All the staff were wonderful.

Sue M, wife of resident, August 2020, Princess Christian Care Home

Well looked after in every way….

My mother-in-law was at this care home for many years and was extremely happy there. She was well looked after in every way, and I would not hesitate to recommend this home to anyone.

SP, daughter-in-law of resident, May 2020, Princess Christian Care Home

The staff were wonderful and very caring….

My mother suffered from vascular dementia. She lived at Princess Christian Care Centre for 14 months prior to her death at the home. The staff were wonderful and very caring. They were very patient with my mother and were wonderful during her last days.

TH, daughter of resident, May 2020, Princess Christian Care Home

Writing to residents….

I heard from a friend that your Care Home does a scheme where you can write letters to the residents to give them something to do with their day. I would love to do this as I’m always wanting to come work for a Care Home, but I care for my Nan. So, I would love to do some letters if that’s something that can be done?

FG, May 2020, Princess Christian Care Home

Thank you so much for your kindness and care…

To Nisha, Christine, Reeta and the wonderful team in Bisley. Thank you so much for your kindness and care in looking after Mick so well, especially during his last days. It was reassuring for us as a family.

MDNJ, May 2020, Princess Christian Care Home

Princess Christian Care Centre is truly remarkable…

Dear Mario, Thank you so much for your letter giving such a clear and detailed account of the events being actioned in Princess Christian Care Centre during the activity of COVID-19. It is both comforting and encouraging to read about all that is taking place to safeguard residents and staff at such a challenging time. As I have said before, both the leadership and the work being done by all levels of staff at Princess Christian Care Centre is truly remarkable.Of course I do find being separated from J to be a painful experience, like a grief that is not supposed to be. However, the contact methods used by the staff to enable us to make direct contact with each other have been helpful. At first it was very difficult for J to cope and he became distressed as he did not seem to understand; this of course made me anxious. So, I thought I had better stop and just write to him, as the telephone seemed to distress him so much. However,I would like to say how thankful I have been in recent days to have made connection with J via the both the phone and FaceTime.Thanks to Lucy from the Activities Team, twice this week, Lucy judged a time when J was really awake and relaxed, she then patiently and skilfully encouraged him to speak to me. Of course I was overjoyed at being able to hear, see and speak with J in such a calm peaceful atmosphere.Please would you let Lucy know how much I have valued her ability to read J’s state of being to enable him to contact fully and enjoy the experience as much as I did.With warmest wishes and I hope that you all keep safe.

VT, April 2020, Princess Christian Care Home

A massive thank you for all you are doing for my parents…

Dear Leo and all your colleagues. I would like to firstly say a massive thank you for all you are doing for my parents and for all the other residents at the home. You have always been, and continue to be, thoughtful in your communication and a massive help to worried children. I thank all the staff at the home for their continued hard work and for going the ‘extra mile’.  When I clap a Thursday I clap for you and the incredible effort, patience, care and thought you all have for the residents especially my mum and dad. Well done and it must be very hard for you in this weather and in these times. You are simply wonderful and you should all be proud of the efforts, help, support and care you provide and the although worrying I know that I could not have chosen a better place for my parents. You are in my thoughts and you all deserve a medal for your efforts. Please keep well and once again a milli thank yous.  When this is over I will buy you the biggest box of chocolates and heap praise you for everything that you do. Lots of love.

MC, April 2020, Princess Christian Care Home

I cannot express how well my father was looked after at your home…

My father was a resident in your care home in Knaphill; he was in the Bisley Unit. Sadly dad passed away last week. Your wonderful care home was the only place that would take my lovely father and your staff were absolutely amazing with him. When all this is over we (my mum and sister) would definitely like to do something for your wonderful staff. In the meantime, I am available should you need to call volunteers. I can drive staff etc, there are 4 of us at home with cars so plenty of driving available. I also used to be a Carer, though my training has lapsed. I do have an understanding of dementia and Alzheimer’s. I would also be willing to work behind the scenes, laundry, kitchen etc. should you find yourselves in the positi that you need volunteers. So please, should you find that you are in the positi to ask for volunteers please let us know. I cannot express how well my father was looked after at your home and how grateful we are to your wonderful team. Keep safe.

KR, April 2020, Princess Christian Care Home

Staff are very kind….

Grandad is well looked after. Staff are very kind to my grandad as well as his family. Lots of support.

C L, granddaughter of resident, March 2020, Princess Christian Care Home

Everyone is so kind and caring….

Everyone is so kind and caring, can't do enough for visitors, always offering chairs and coffee even lunch if you want it. Residents always have a lovely Christmas party for them and visitors. My family and I are really pleased with the whole situation.

Rosemary H, wife of resident, February 2020, Princess Christian Care Home

I cannot fault the level of care….

I moved my sister from her first care home because she did not receive the level of care she needed. What a relief to all her family to be able to transfer her to the Princess Christian Care Centre. I cannot fault the level of care she was given and my family are very grateful to all the staff.

Brian L, brother of resident, February 2020, Princess Christian Care Home

Nothing appeared to be too much trouble….

We were very appreciative of the care and consideration shown to our mother in her last few days. The staff were outstanding in administering her needs and also with the compassion shown to us. Nothing appeared to be too much trouble.

K E, daughter of resident, December 2019, Princess Christian Care Home

I was always impressed by the carers….

My mother just passed away after more than 3 years at Princess Christian. My mother had advanced dementia and was cared for in the Bisley unit. Whenever I visited, I was always impressed by the carers there. The staff seem well trained and are dedicated to their work. The turnover of staff seems to be low which is a good sign I think. I can recommend this home to anyone looking for a home for a friend or relative with dementia.

Peter M, son of resident, December 2019, Princess Christian Care Home

The care was second to none…

My mother came to Princess Christian in the summer of 2016 straight from hospital. The manager visited her there and to our great relief, agreed she could come and live there. She had previously been refused by other homes, she was on palliative care only and was not expected to live more than 3 months. Although she had dementia, she thrived physically, put on weight and became stronger. Initially in Bisley and later on in Knaphill units. The care she received was second to none. Her passing was handled with dignity, compassion and excellent care. We could not have asked for better and thank all the staff who cared so much.

C T, daughter of resident, December 2019, Princess Christian Care Home

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