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St Winifreds Care Home Testimonials

Call 01304 375 758 | 236 London Road, Deal, CT14 9PP

He seems much more relaxed…

My dad's been in this home for one month and we feel he has been very well cared for. He seems much more relaxed after leaving hospital and says how good the staff are. We find the staff are friendly, polite and caring.

CT, daughter of resident, June 2019, St Winifreds Care Home

My friend is now getting top quality care 24/7…

One of my dear friends was looking for a care home as he was not capable of looking after himself. This care centre was recommended. My friend is now getting top quality care 24/7. I found all the staff are very nice and friendly. The decor is nice.

ES, friend of resident, April 2019, St Winifreds Care Home.

The staff were always cheerful and helpful…

Our mother was only at the home for a short time but throughout that time the care was excellent. The staff were always cheerful and helpful and had a lovely relationship with the residents. The place was very clean and Mum always looked well cared for - they would always get medical help if in any doubt about her health.

CB, daughter of resident, January 2019, St Winifreds Care Home.

All staff are extremely helpful and very understanding…

St Winifreds is a very caring home. All staff are extremely helpful and very understanding. Any questions are dealt with promptly and efficiently. My friend has settled in well and is gradually accepting her situation with the help of caring staff.

JS, friend of resident, December 2018, St Winifreds Care Home.

As a family, we are very happy that mum is there…

St Winifred's is an extremely clean and tidy, well organised and maintained care home. It is well staffed and all staff, from the manager to cleaners, are very friendly and accommodating in dealing with residents in a caring and professional way. They always have time to talk and interact with the residents and visitors and assist, if required, with feeding the residents. There are plenty of activities and entertainment and a monthly newsletter. We are kept informed of any changes to my mother's care plan. As a family, we are very happy that mum is there with no worries.

AP, son of resident, December 2018, St Winifreds Care Home.

My wife found St Winifreds and mother moved there – thank god

My mother's health took a turn for the worse and she needed to leave her flat in Ramsgate. She was in and out of hospital for several months had respite in a hospital. Went home and was back in hospital quickly. She went into another care home for several days but it was a desperate place. My wife found St Winifreds and mother moved there – thank god!

PC, son of resident, May 2018, St Winifreds Care Home.

The staff are cheerful and pleasant…

Mum has been a resident at St Winifreds for the past 2 years. She is quite happy and content and is always clean, tidy and well cared for. She enjoys her meals which are always fresh and well presented. The staff are cheerful and pleasant and quick to update me on any concerns about her health.

TF, daughter of resident, May 2018, St Winifreds Care Home.

Sympathetic and dignified manner…

I am very happy with the care my mother is receiving. The staff seem to understand her needs and care for her in a sympathetic and dignified manner

BT, daughter of resident, May 2018, St Winifreds Care Home.

Most amazing bunch of workers you could ever wish to meet…

My Dad has just come out of respite care at St Winifred’s and truthfully didn’t want to come home. The staff are the most amazing bunch of workers you could ever wish to meet. The time and care they have taken during my Dad’s respite visits is second to none. I, myself, am a pensioner and as such am struggling to cope at home with Dad, we have today, made the decision for him to go in full time. He is looking forward to it already.

TL, daughter of resident, May 2018, St Winifreds Care Home.

They talk to residents with patience and kindness…

My mother has been at St Winifreds for 8 months. She has been very well looked after. All the staff are very kind to her. While I am there I can hear the way they talk to other residents with patience and kindness. Even the cleaners are lovely.

LJ, daughter of resident, May 2018, St Winifreds Care Home.

I am so glad mum is here, she couldn’t be anywhere better…

My mother has resided at St Winifreds for just 7 months, and since she has been there, she has flourished. There is always so much going on. The staff and management are fantastic – very caring to all residents and always so patient. Mum has always enjoyed her food and always remarks on how good the meals are. I am so glad mum is here, she couldn’t be anywhere better. We the family, are genuinely made to feel welcome when we visit.

AV, daughter of resident, May 2018, St Winifreds Care Home.

God Bless them all…

My Mother will very soon celebrate her 97th birthday in her ‘home from home’. She has been a resident in St. Winifreds Care Home for a mere seven months, but not a day goes by that I am not so very glad that we have found such a place. She was not unhappy in her previous home and their staff were lovely, just that due to unforeseen circumstances that care home had to close and we were on the move again; a blessing in disguise for all her fellow residents who moved along with her. Mum has always been so independent and I never really had to make decisions for her, but she is happy that I made this one…she says “If I can’t be in my own wee flat, this is the best place”. Her flat was in Colwyn Bay in North Wales, but she asked to come near me. I feel honoured that I have the opportunity to visit Mum every day; not many relatives, I know, are in that fortunate position, due to work or distance.

The staff are brilliant. They have a genuinely caring and compassionate attitude to all in their care. They are even very considerate to relatives, knowing how we must feel leaving a loved one ‘in care’, and indeed how important it is that residents can enjoy the company of all visitors. Members of staff are clearly well able to be laughing and joking with residents and visitors alike one minute and then gently encouraging an unsteady or reluctant resident to ‘eat just a little more’ or take their meds or remain seated until a member of staff can safely provide an escort to wherever. It has been an eye-opener watching and listening to these caring members of staff go about their daily challenges…not least of them being those of us relatives who turn up at all times of the day!

The activities staff, Elsie and Hazel, are powerhouses of activity when it comes to keeping minds and spirits active and bright. Those who witnessed their exciting Easter bonnet party will testify to the planning etc that goes into all they set out to accomplish for residents; staff join in and enjoy the music and dancing that happens due to their enthusiasm, and visitors are made to feel that they’re welcome to be a part of the ‘whole family’ of St. Winifreds.

A new, and very welcome addition to routine, is Tracey, her assistant McKenzie, and their ‘trusty trolley’. Tracey is not only great at making sure everyone drinks plenty of liquids (as we know, vitally important to the health of the plumbing of our less active loved ones), but alongside morning coffees and afternoon cuppas she offers cakes and slices of melon, pear, apple etc.

Although my Mother has suffered poor appetite for years, she is nevertheless encouraged to try to eat some of the good, wholesome meals cooked and served to her and her fellow residents. The chef and the others who work preparing and cooking the meals can be commended. Indeed I have no complaints about the quality when I sometimes share a meal with her there; for Mum it’s a nice change and like a family meal of old.

Of course, undeniably, any ship is steered by its captain and first mate. In the ship of St. Winifreds that would be the manager, Nicola, and the assistant manager, Katie. Everyday decisions, ongoing plans and innovations are all the final responsibility of management.

On that note I would like to thank them and all members of staff, which of course includes office staff and the wonderful girls in housekeeping who, behind the scenes, keep things running smoothly and safely for all who live, work and visit in Deal’s premier care home St. Winifreds. If all that seems pretty perfect, it is, but only due to all mentioned.

There is one little problem, car parking space, which must be secondary to the care of your loved ones and mine. Sometimes we each have difficulty finding a parking space, but we are used to moving cars to make way for others. I’m just glad I can count myself blessed that I can arrive and leave in a car…residents would love the independence to do just that. God Bless them all, and thank you to all you who make it possible for them to live safe, sound and content.

LB, daughter of resident, April 2018, St Winifreds Care Home.

All the staff are very kind to her…

My mother has been at St Winifreds for 8 months. She has been very well looked after. All the staff are very kind to her. While I am there I can hear the way they talk to other residents with patience and kindness. Even the cleaners are lovely.

LJ, daughter of resident, March 2018, St Winifreds Care Home.

I was supported in a professional, caring and welcoming manner…

My mother has just been admitted on a respite care basis to St Winifred's in Deal. From the moment I contacted the home I was supported in a professional, caring and welcoming manner reassuring both me (and my mother) that this home was the right choice for my mother's needs. All of the staff are friendly, approachable and professional and go out of their way to help in any way they can.

The Assistant Manager easily established a good working relationship with both my mother and I and was able to sort out any issues we had quickly, effectively and efficiently. She treated us in a professional and calm manner treating us with honesty, respect and consideration. Her friendly, calm, approachable attitude is a true credit to her and to the care home.

DG, daughter of resident, January 2018, St Winifreds Care Home.

The staff at St Winifred’s are exceptional, caring, welcoming and professional….

The staff at St Winifred's are exceptional, caring, welcoming and professional. These attributes are evident to all who come into contact with the care home ' not only the residents but to their family too ' reassuring and supporting  them during difficult times. The Assistant Manager ' Katy ' went out of her way to help with the admission of my mother. She visited on the day I called for help and organised admission immediately. She easily established a good working relationship with both my mother and me and was able to sort out any issues we had quickly, effectively and efficiently. Katy treated us in a professional and calm manner treating us with honesty, respect and consideration. Her friendly, calm, approachable attitude is a true credit to her and to the care home.

DG, daughter of resident, January 2018, St Winifreds Care Home.

Always show compassion…

Friendly professional staff. Always show compassion and approachable to discuss any worry.

RS, son of resident, September 2017, St Winifreds Care Home.

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