{"id":223938,"date":"2021-05-11T22:02:30","date_gmt":"2021-05-11T22:02:30","guid":{"rendered":"https:\/\/www.nellsar.com\/?page_id=223938"},"modified":"2021-05-20T11:42:39","modified_gmt":"2021-05-20T11:42:39","slug":"complaints-and-suggestions","status":"publish","type":"page","link":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/","title":{"rendered":"Complaints and Suggestions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.9.4&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;0px|0px|1px|0px|false|false&#8221;][et_pb_fullwidth_slider show_arrows=&#8221;off&#8221; _builder_version=&#8221;4.9.4&#8243; custom_padding=&#8221;|||&#8221; auto=&#8221;on&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_slide _builder_version=&#8221;4.9.4&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2021\/05\/nellsar-complaints-and-suggestions-image.jpg&#8221; background_enable_image=&#8221;on&#8221; background_position=&#8221;top_left&#8221; custom_padding=&#8221;||430px|&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;][\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|off|off&#8221; admin_label=&#8221;Blue Bar&#8221; _builder_version=&#8221;4.7.0&#8243; background_size=&#8221;initial&#8221; custom_margin=&#8221;-5px||||false|false&#8221; custom_padding=&#8221;0px||11px|||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|3%||3%&#8221;][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=&#8221;3.25&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#0096d8&#8243; background_color_gradient_end=&#8221;#092948&#8243; custom_padding=&#8221;25px||0px|||&#8221; border_radii=&#8221;|||16px|16px&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2019\/06\/brochure-download.png&#8221; url=&#8221;https:\/\/www.nellsar.com\/contact\/request-a-brochure\/&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.23.3&#8243; custom_padding=&#8221;||&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-15px||&#8221; custom_padding=&#8221;||15px&#8221; text_text_align=&#8221;center&#8221;]Request a Brochure<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2019\/06\/book-visit.png&#8221; url=&#8221;https:\/\/www.nellsar.com\/contact\/book-a-visit\/&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.23.3&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-15px||&#8221; custom_padding=&#8221;||15px&#8221; text_text_align=&#8221;center&#8221;]Book a Visit<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2019\/06\/email-us.png&#8221; url=&#8221;\/contact\/&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.25.2&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-15px||&#8221; custom_padding=&#8221;||15px&#8221; text_text_align=&#8221;center&#8221;]Email us<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2019\/06\/call-us.png&#8221; url=&#8221;#divi-sos-216964&#8243; align=&#8221;center&#8221; _builder_version=&#8221;3.23.3&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-15px||&#8221; custom_padding=&#8221;||15px&#8221; text_text_align=&#8221;center&#8221;]Call Us<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.nellsar.com\/wp-content\/uploads\/2019\/06\/find-us.png&#8221; url=&#8221;#divi-sos-218669&#8243; align=&#8221;center&#8221; _builder_version=&#8221;3.25.2&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-15px||&#8221; custom_padding=&#8221;||15px&#8221; text_text_align=&#8221;center&#8221;]Find Us<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; custom_padding=&#8221;0|0px|0|0px&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; custom_padding=&#8221;21px|0px|21px|0px|true|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.4&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<h1>Nellsar Care Homes Complaints and Suggestions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.4&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;3px|0px|68px|0px||&#8221;][et_pb_row _builder_version=&#8221;4.9.4&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; text_font=&#8221;||||||||&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<strong class=\"blue\">We truly value your feedback because it enables us to review and improve the quality of the care and services that we provide for our residents. Any concerns or suggestions you have are always welcome; our aim is to address these promptly, effectively and with candour before there is a need to elevate this to a complaint. <\/strong><\/p>\n<p>Please see below for an outline of our complaints procedure for our group of 13 Care Homes. For full details of the individual complaints procedures at our Homes, including details of their local social services, please contact them directly.<\/p>\n<p><a href=\"https:\/\/www.nellsar.com\/contact\/\">Contact details for all our Homes can be found by clicking here. <\/a><\/p>\n<h2>Stage 1: Local Resolution<\/h2>\n<p>All complaints should be raised with the person in charge of the Unit to which your complaint relates, as soon as possible. If this person is not able to effectively deal with your concerns, then you should discuss it with the Home Manager as soon as possible after the event. <\/p>\n<h2>Stage 2: Regional Resolution<\/h2>\n<p>Where the matter is not resolved locally to your satisfaction, or where the complaint concerns the Home Manager or wider business, please contact our team of Operations and Compliance Managers at our Head Office:<\/p>\n<p>Nellsar Limited<br \/>\nMission Control<br \/>\n82a Woodstock Road<br \/>\nSittingbourne<br \/>\nKent ME 10 4HN<\/p>\n<p>Call 01795 470272<br \/>\nEmail <a href=\"mailto:HeadOffice@Nellsar.com\">HeadOffice@Nellsar.com<\/a><\/p>\n<h2>Stage 3: External Review by Local Authority<\/h2>\n<p>Should you remain dissatisfied having exhausted our internal complaints procedure, you may refer the matter to the Local Authority relevant to the Care Home where your loved one lives. <\/p>\n<p>You can obtain details of our Care Homes\u2019 local Councils by visiting <a href=\"www.gov.uk\/find-local-council\" target=\"_blank\" rel=\"noopener\">www.gov.uk\/find-local-council<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; module_id=&#8221;map-full&#8221; _builder_version=&#8221;3.23.3&#8243; height=&#8221;550px&#8221; global_module=&#8221;205964&#8243; saved_tabs=&#8221;all&#8221;][et_pb_fullwidth_code _builder_version=&#8221;3.23.3&#8243;]\r\n            \r\n            \r\n            \r\n            <a name='map3'><\/a>\r\n            \r\n            \r\n            \r\n            \r\n            <div class=\"wpgmza_map \"  id=\"wpgmza_map_3\" style=\"display:block; overflow:auto; width:100%; height:550px; float:left;\" data-settings='{\"id\":\"3\",\"map_title\":\"Temp Footer Map\",\"map_width\":\"100\",\"map_height\":\"550\",\"map_start_lat\":\"51.364224\",\"map_start_lng\":\"0.284539\",\"map_start_location\":\"51.364224,0.2845389999999952\",\"map_start_zoom\":\"10\",\"default_marker\":\"https:\\\/\\\/www.nellsar.com\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/marker.png\",\"type\":\"1\",\"alignment\":\"1\",\"directions_enabled\":\"1\",\"styling_enabled\":\"0\",\"styling_json\":\"\",\"active\":\"0\",\"kml\":\"\",\"bicycle\":\"0\",\"traffic\":\"0\",\"dbox\":\"1\",\"dbox_width\":\"100\",\"listmarkers\":\"0\",\"listmarkers_advanced\":\"0\",\"filterbycat\":\"0\",\"ugm_enabled\":\"0\",\"ugm_category_enabled\":\"0\",\"fusion\":\"\",\"map_width_type\":\"\\\\%\",\"map_height_type\":\"px\",\"mass_marker_support\":\"0\",\"ugm_access\":\"0\",\"order_markers_by\":\"1\",\"order_markers_choice\":\"2\",\"show_user_location\":\"2\",\"default_to\":\"\",\"other_settings\":{\"transport_layer\":null,\"shortcodeAttributes\":{\"id\":\"3\"},\"bicycle\":\"0\",\"traffic\":\"0\"}}' data-map-id='3' data-shortcode-attributes='{\"id\":\"3\"}'> <\/div>\r\n            \r\n               \r\n        <div style=\"display:block; width:100%;\">\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"wpgmza-directions-box wpgmaps_directions_outer_div\" data-map-id=\"3\" style=\"width:100%;display:none;clear:both;\" id=\"wpgmaps_directions_edit_3\">\n\t<h2 class=\"wpgmza-directions-box__title\">Get Directions<\/h2>\n\t\n\t<div class=\"wpgmza-directions-box-inner\" id=\"wpgmaps_directions_editbox_3\">\n\t\t<div class=\"wpgmza-directions-actions wpgmza-form-field\">\n\t\t\t<div class=\"wpgmza-directions__travel-mode\">\n\t\t\t\t<span class=\"wpgmza-travel-mode-option wpgmza-travel-option__selected\" data-mode=\"driving\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nellsar.com\/wp-content\/plugins\/wp-google-maps-pro\/images\/icons\/directions_car.png\">\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"wpgmza-travel-mode-option\" data-mode=\"walking\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nellsar.com\/wp-content\/plugins\/wp-google-maps-pro\/images\/icons\/directions_walking.png\">\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"wpgmza-travel-mode-option\" data-mode=\"transit\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nellsar.com\/wp-content\/plugins\/wp-google-maps-pro\/images\/icons\/directions_transit.png\">\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"wpgmza-travel-mode-option\" data-mode=\"bicycling\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.nellsar.com\/wp-content\/plugins\/wp-google-maps-pro\/images\/icons\/directions_bike.png\">\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"wpgmza-directions-locations\">\n\t\t\t\t<div class=\"wpgmza-directions-from wpgmza-form-field\">\n\n\t\t\t\t\t<i class=\"wpgmza-directions-from__icon fa fa-circle\"><\/i>\n\t\t\t\n\t\t\t\t\t<label class=\"wpgmza-form-field__label\" for=\"wpgmza_input_from_3\">\n\t\t\t\t\t\tFrom\t\t\t\t\t<\/label>\n\t\t\t\t\t\n\t\t\t\t\t<input class=\"wpgmza-address wpgmza-directions-from wpgmza-form-field__input\" type=\"text\" placeholder=\"From\" value=\"\" id=\"wpgmza_input_from_3\">\n\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"wpgmza-directions-to wpgmza-form-field wpgmaps_to_row\">\n\n\t\t\t\t\t<i class=\"wpgmza-directions-to__icon fa fas fa-map-marker\"><\/i>\n\n\t\t\t\t\t<label class=\"wpgmza-form-field__label\" for=\"wpgmza_input_to_3\">\n\t\t\t\t\t\tTo\t\t\t\t\t<\/label>\n\t\t\t\t\t<input class=\"wpgmza-address wpgmza-form-field__input wpgmza-directions-to\" type=\"text\" placeholder=\"To\" value=\"\" id=\"wpgmza_input_to_3\">\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"wpgmza-waypoint-via wpgmza-form-field wpgmza-form-field--no-pad wpgmaps_via wpgmaps_template\">\n\n\t\t\t\t\t<i class=\"wpgmza-directions-from__icon fa fa-circle\"><\/i>\n\t\t\t\t\n\t\t\t\t\t<input class=\"wpgmza-waypoint-via wpgmza-form-field__input wpgmaps_via\" type=\"text\" placeholder=\"Via\">\n\t\t\t\t\t\n\t\t\t\t\t<button href=\"javascript:%20;\" class=\"wpgmza_remove_via\">\n\t\t\t\t\t\t<i class=\"fa fa-times\"><\/i>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"wpgmza-add-waypoint wpgmza-form-field wpgmza-form-field--no-pad wpgmaps_add_waypoint\">\n\t\t\t\t\t<div class=\"wpgmaps_add_waypoint\">\n\t\t\t\t\t\t<a href=\"javascript:%20;\" class=\"wpgmaps_add_waypoint\" mapid=\"3\">\n\t\t\t\t\t\t\t<i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\tAdd Waypoint\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"wpgmza-hidden\">\n\t\t\t<label class=\"wpgmza-travel-mode wpgmza-form-field__label\" for=\"wpgmza_dir_type_3\">\n\t\t\t\tFor\t\t\t<\/label>\n\t\t\t<select class=\"wpgmza-travel-mode wpgmza-form-field__input\" name=\"wpgmza_dir_type_3\" id=\"wpgmza_dir_type_3\">\n\t\t\t\t<option value=\"driving\">\n\t\t\t\t\tDriving\t\t\t\t<\/option>\n\t\t\t\t<option value=\"walking\">\n\t\t\t\t\tWalking\t\t\t\t<\/option>\n\t\t\t\t<option value=\"transit\">\n\t\t\t\t\tTransit\t\t\t\t<\/option>\n\t\t\t\t<option value=\"bicycling\">\n\t\t\t\t\tBicycling\t\t\t\t<\/option>\n\t\t\t<\/select>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"wpgmza-directions-options__section\">\n\t\t\t<a href=\"javascript:;\" class=\"wpgmza-show-directions-options\" id=\"wpgmza_show_options_3\" mapid=\"3\">\n\t\t\t\tshow options\t\t\t<\/a>\n\t\t\t\n\t\t\t<a href=\"javascript:;\" class=\"wpgmza-hide-directions-options\" id=\"wpgmza_hide_options_3\" mapid=\"3\">\n\t\t\t\thide options\t\t\t<\/a>\n\t\t\t\n\t\t\t<div class=\"wpgmza-directions-options wpgmza-form-field wpgmza-form-field--no-pad wpgmza_dir_options\">\n\t\t\t\t<label class=\"class\">\n\t\t\t\t\t<input type=\"checkbox\" class=\"wpgmza-avoid-tolls\" value=\"tolls\" name=\"wpgmza_tolls_3\" id=\"wpgmza_tolls_3\">\n\t\t\t\t\tAvoid Tolls\t\t\t\t<\/label>\n\t\t\t\t<label class=\"class\">\n\t\t\t\t\t<input type=\"checkbox\" class=\"wpgmza-avoid-highways\" value=\"highways\" name=\"wpgmza_highways_3\" id=\"wpgmza_highways_3\">\n\t\t\t\t\tAvoid Highways\t\t\t\t<\/label>\n\t\t\t\t<label class=\"class\">\n\t\t\t\t\t<input type=\"checkbox\" class=\"wpgmza-avoid-ferries\" value=\"ferries\" name=\"wpgmza_ferries_3\" id=\"wpgmza_ferries_3\">\n\t\t\t\t\tAvoid Ferries\t\t\t\t<\/label>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\t<div class=\"wpgmza-directions-buttons wpgmza-form-field wpgmaps_to_row\">\n\t\t<input class=\"wpgmza-get-directions wpgmaps_get_directions\" onclick=\"javascript: ;\" type=\"button\" value=\"Go\" id=\"3\">\n\t\t\n\t\t<span class=\"wpgmza-directions-result__buttons\">\n\t\t\t<a class=\"wpgmza-print-directions\" style=\"display: none;\" onclick=\"javascript: ;\" mapid=\"3\">\n\t\t\t\tPrint directions\t\t\t<\/a>\n\t\t\t\n\t\t\t<a class=\"wpgmza-reset-directions\" style=\"display: none;\" onclick=\"javascript: ;\" mapid=\"3\">\n\t\t\t\tReset directions\t\t\t<\/a>\n\t\t<\/span>\n\t<\/div>\n<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"wpgmaps_directions_notification_3\" style=\"display:none;\">Fetching directions......<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"wpgmaps_directions_reset_3\" style=\"display:none;\">\r\n\r\n\t\t\t\t\t<a href='javascript:void(0)' onclick='wpgmza_reset_directions(3);' id='wpgmaps_reset_directions' title='Reset directions'>Reset directions<\/a>\r\n\t\t\t\t\t<br \/>\r\n\t\t\t\t\t<a href='javascript: ;' id='wpgmaps_print_directions_3' target='_blank' title='Print directions'>Print directions<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"directions_panel_3\"><\/div>\r\n\r\n\t\t\t<\/div>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Request a Brochure Book a Visit Email us Call Us Find Us Nellsar Care Homes Complaints and SuggestionsWe truly value your feedback because it enables us to review and improve the quality of the care and services that we provide for our residents. Any concerns or suggestions you have are always welcome; our aim is<\/p>\n<div class=\"view-full-post\"><a href=\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\" class=\"view-full-post-btn\">View Full Post<\/a><\/div>\n<p>;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":43980,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints and Suggestions - Nellsar Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Suggestions - Nellsar Care\" \/>\n<meta property=\"og:description\" content=\"Request a Brochure Book a Visit Email us Call Us Find Us Nellsar Care Homes Complaints and SuggestionsWe truly value your feedback because it enables us to review and improve the quality of the care and services that we provide for our residents. Any concerns or suggestions you have are always welcome; our aim is View Full Post ;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\" \/>\n<meta property=\"og:site_name\" content=\"Nellsar Care\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-20T11:42:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\",\"url\":\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\",\"name\":\"Complaints and Suggestions - Nellsar Care\",\"isPartOf\":{\"@id\":\"https:\/\/www.nellsar.com\/#website\"},\"datePublished\":\"2021-05-11T22:02:30+00:00\",\"dateModified\":\"2021-05-20T11:42:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.nellsar.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\/\/www.nellsar.com\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Complaints and Suggestions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.nellsar.com\/#website\",\"url\":\"https:\/\/www.nellsar.com\/\",\"name\":\"Nellsar Care Homes\",\"description\":\"High Quality Care for the Elderly\",\"publisher\":{\"@id\":\"https:\/\/www.nellsar.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.nellsar.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.nellsar.com\/#organization\",\"name\":\"Nellsar Care Homes\",\"url\":\"https:\/\/www.nellsar.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.nellsar.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.nellsar.com\/wp-content\/uploads\/2018\/04\/nellsar-logo.jpg\",\"contentUrl\":\"https:\/\/www.nellsar.com\/wp-content\/uploads\/2018\/04\/nellsar-logo.jpg\",\"width\":248,\"height\":66,\"caption\":\"Nellsar Care Homes\"},\"image\":{\"@id\":\"https:\/\/www.nellsar.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints and Suggestions - Nellsar Care","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/","og_locale":"en_GB","og_type":"article","og_title":"Complaints and Suggestions - Nellsar Care","og_description":"Request a Brochure Book a Visit Email us Call Us Find Us Nellsar Care Homes Complaints and SuggestionsWe truly value your feedback because it enables us to review and improve the quality of the care and services that we provide for our residents. Any concerns or suggestions you have are always welcome; our aim is View Full Post ;","og_url":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/","og_site_name":"Nellsar Care","article_modified_time":"2021-05-20T11:42:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/","url":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/","name":"Complaints and Suggestions - Nellsar Care","isPartOf":{"@id":"https:\/\/www.nellsar.com\/#website"},"datePublished":"2021-05-11T22:02:30+00:00","dateModified":"2021-05-20T11:42:39+00:00","breadcrumb":{"@id":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.nellsar.com\/about-us\/complaints-and-suggestions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.nellsar.com\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.nellsar.com\/about-us\/"},{"@type":"ListItem","position":3,"name":"Complaints and Suggestions"}]},{"@type":"WebSite","@id":"https:\/\/www.nellsar.com\/#website","url":"https:\/\/www.nellsar.com\/","name":"Nellsar Care Homes","description":"High Quality Care for the Elderly","publisher":{"@id":"https:\/\/www.nellsar.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.nellsar.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.nellsar.com\/#organization","name":"Nellsar Care Homes","url":"https:\/\/www.nellsar.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.nellsar.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.nellsar.com\/wp-content\/uploads\/2018\/04\/nellsar-logo.jpg","contentUrl":"https:\/\/www.nellsar.com\/wp-content\/uploads\/2018\/04\/nellsar-logo.jpg","width":248,"height":66,"caption":"Nellsar Care Homes"},"image":{"@id":"https:\/\/www.nellsar.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/pages\/223938"}],"collection":[{"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/comments?post=223938"}],"version-history":[{"count":0,"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/pages\/223938\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/pages\/43980"}],"wp:attachment":[{"href":"https:\/\/www.nellsar.com\/wp-json\/wp\/v2\/media?parent=223938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}