Our Values

A shared Nellsar culture

We are proud of the culture we share across our Homes. Our staff know that they are an important part of the Nellsar family, each playing a vital role in providing the highest standard of care to our residents. Underpinning that care is a set of values we all share – principles we believe in and strive to work to every day.

With our residents and each other in mind, we follow this set of six values which help focus and inspire the work that we do. They shape our identity as a care company and truly reflect what we value most:

Care

• Recognising personal preferences
• Responding to residents’ needs quickly
• Ensuring residents’ dignity

Compassion

• Always being kind and friendly
• Understanding residents and showing empathy
• Remaining patient in all situations

Competence

• Knowing residents’ health and social needs
• Staying up-to-date with residents’ care plans
• Delivering effective person-centred care

Communication

• Listening to residents and colleagues
• Sharing information with residents and staff teams
• Being aware of how our words and actions affect others

Courage

• Always doing the right thing for the people we care for
• The ability to manage difficult situations and emotions
• Having the confidence to suggest ideas and embracing new ways of working

Commitment

• Always striving to improve care services
• Constantly improving our personal and professional performance
• Upholding Nellsar’s company values

It is important that our values speak to all of us and for all of us as a united team, and this means across the board – directors, managers, nursing, care and well-being staff, domestic staff and administrative, catering and maintenance staff – we all play our part in making sure Nellsar Homes live by these values and we are committed to recognising our staff who show dedication to them.