Our Values

A shared Nellsar culture

We are extremely proud of the caring, supportive culture in our Care Homes which embodies empathy, equity, professionalism and continuous improvement.

Our staff know that they are an integral part of the Nellsar family and our values help guide our decision-making, shape relationships and contribute to our success in providing exceptional care to our residents.

Our values focus on the individual – from residents to team members – creating an inclusive environment with both residents and staff teams at the heart of what we do every day.

These seven values shape our identity as a care company and truly reflect what we value most:

Nurture

	We believe in nurturing the physical, emotional and mental well-being of people living in our homes and the teams supporting them.
	We create a caring environment that promotes comfort and independence for all team members and individuals in our care.

Empower

	We empower our residents to maintain their autonomy and make informed decisions about their care.
	We empower our team members by fostering a collaborative and inclusive work environment that values their contributions and.

Listen

	We are actively listening to feedback to understand the needs, concerns and preferences of our residents, their families, team members and professional partners.
	We create a supportive environment where individuals feel heard, valued and respected through transparency and open communication.

Learning

	We are committed to continuous learning and professional development; our team members are encouraged to expand their knowledge, acquire new skills and stay updated with the latest advancements in the care sector.
	Lessons learned represent a valuable source of shared information for us.

Service

	We are dedicated to providing outstanding service to our residents and their families.
	Service is our heartfelt commitment to making a positive impact on the lives of those we support, meeting their unique needs and delivering care with kindness, empathy and respect.

Accountability

	We take responsibility for our actions and hold ourselves accountable for the quality of care we provide.
	We are dedicated to the development and implementation of our innovative care strategy, promoting environmental and social sustainability.

Respect

	We treat our residents, their families, team members and professional partners with respect, dignity and equity.
	We honour the uniqueness and diversity of each individual we support, ensuring that their cultural, religious and personal preferences are respected at all times.

With over 35 years’ experience in caring for the elderly, Nellsar’s defining values reflect the current realities in social care. Our core focus is on supporting the mental, physical, emotional, spiritual and social well-being of our staff and residents, while also sustaining innovation through the use of technology.

Nurture

	We believe in nurturing the physical, emotional and mental well-being of people living in our homes and the teams supporting them.
	We create a caring environment that promotes comfort and independence for all team members and individuals in our care.

Empower