We would like to thank you for your continued support during these COVID-19 related restrictions. We are extremely proud of our staff teams who all work tirelessly to maintain exceptional levels of care for our residents throughout these challenging times. We are very grateful for all the heartfelt cards, gifts, donations and messages of support that we have received; your kindness and generosity has been greatly appreciated.
Nellsar Care Homes continue to follow the latest government guidance and recommendations to ensure the health and safety of our residents and staff with regards to COVID-19. The physical health and mental well-being of our residents and staff is of the utmost importance to us and we are delighted that we can now begin the safe and gradual re-opening of our Homes.
Relative visits to our Homes
Many of our Homes are now able to facilitate safe, socially distanced visits between our residents and their relatives. Please contact the Home specific to your enquiry for their comprehensive individual policy. Please see below for a brief outline of the standard visiting procedure, which will be reviewed as and when government guidance changes:
- Visits will be by pre-booked appointments only, in 20-30-minute timed slots and all visitors must come wearing their own facemask and disposable gloves. They will be fairly allocated and supervised by staff who will ensure that the two-meter social distancing rule is maintained.
- The visiting area and all furniture used during the visit will be fully sanitised between visits. Refreshments will not be provided during visits. Visitors may bring their own refreshments, but they must not be shared with residents.
This procedure will be supplemented by each of our Homes’ individual procedures that will outline the finer points of visiting based on their size and facilities available, including the allocated visiting areas for wet or dry weather conditions, as well as the agreed routes that will be used to access these areas. This procedure is subject to change and will be evaluated periodically for effectiveness as the pandemic progresses through stages and as government guidance changes.
As a family-run care provider since 1988, we are committed to caring for your loved ones. Our Homes with vacancies are able to admit new residents subject to health and safety protocols that will be outlined at the time of your direct enquiry.
Alternatively, please contact our Head Office team with any enquiries by calling 01795 470272 or emailing HeadOffice@Nellsar.com