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Covid Safe Care homes

Coronavirus Update

Thank you

Thank you for your ongoing support while COVID-19 continues to affect us all. We have wonderful things planned throughout the year and we look forward to sharing these with you as they happen. Don’t forget to check the news boards on our Care Homes’ websites for regular updates on what residents have been enjoying and celebrating throughout the week.

Click here to see the latest news from our Care Homes.

Following guidance

Nellsar Care Homes are continuing to follow government guidance, while encouraging vaccinations and boosters to maintain everyone’s health and well-being. We will continue taking all necessary measures to protect everyone’s safety.

Covid Safe

Nellsar Care Homes are COVID Safe. We can offer peace of mind that we are doing all we can to keep our staff, residents and families safe and COVID free.

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We are continuing to encourage a whole-Home vaccination and booster programme for all our residents and staff.

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Testing for COVID-19

Our testing programme follows the Government guidelines and ensures everyone’s safety.

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Infection Control

All our Homes use strict infection control measures to help protect against the transmission of COVID-19 and other infectious diseases.

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Comprehensive PPE

We continue to adhere to the strict use of PPE keeping our residents and staff safe.

Relative visits to our Homes

To ensure the safety of our residents and staff, please remain mindful of COVID-19, flu and other viruses. If you have been unwell within the five days leading up to your planned visit, please do not visit the Home until you are symptom free. Thank you for your cooperation.

Please contact the Home specific to your enquiry for their comprehensive visiting policy, which will outline full details.


As a family-run care provider since 1988, we are committed to caring for your loved ones. Our Homes with vacancies are able to admit new residents subject to varying COVID-19 testing protocols, dependant on a person’s unique admission criteria.

Below is an overview of our admissions procedures. Please contact the Home specific to your enquiry for full details, including individual information on any necessary periods of isolation.

General admissions to our Homes: A resident is required to provide a PCR test result 72-hours prior to their admission, or a lateral flow test result if they have tested positive for COVID-19 in the past 90 days, on the day of their admission. All tests to be supplied by the Care Home. If an individual tests positive on either of these tests and continues to be admitted to the Care Home, they are required to isolate on arrival and follow government guidance.

Urgent admissions to our Homes: A resident admitted to one of our Homes under urgent conditions is still required to provide a PCR or lateral flow test result as soon as possible. In the event of a COVID-positive result, they will be required to isolate and follow government guidance.

Discharge from hospital into a Care Home: A resident due to be admitted to one of our Homes direct from hospital (including returning to a Home after a stay in hospital) is required to provide a PCR test result 48-hours prior to their admission, or a lateral flow test result if they have tested positive for COVID-19 in the past 90 days, on the day of their admission. If an individual tests positive on either of these tests and continues to be admitted to the Care Home, they are required to isolate on arrival and follow government guidance.

Click here for our Homes’ individual contact details

Alternatively, please contact our Head Office team with any enquiries by calling 01795 470272 or emailing

Videos: Caring through the pandemic

Handheld Visits within Nellsar Care Homes

April 2021

When the government guidelines changed, it was great to have been able to welcome relatives back into our Homes to see their loved one and hold their hands. It was so important to make these reunions feel as homely as possible and the Recreation and Well-Being team at Woodstock Residential Care Home created a special room just for these visits. Meaningful touch is extremely important for our sense of well-being, particularly for people with Dementia. Being able to interact with each other more freely, while staying safe, was a wonderful step forward.

A special thank you from Nellsar Care Homes

March 2021

For World Poetry Day 2021, Nellsar Care Homes would like to thank everyone for their endless support throughout what has been one of the most difficult times in recent history. We couldn’t have predicted the COVID-19 pandemic and we are overwhelmed by the resilience of our staff and our relatives’ understanding through the challenges we have faced. We are so grateful to our local communities who generously donated their gifts and services; but most of all, we want to thank our residents for facing these changes with us and for keeping us smiling.

Princess Christian Care Home begin whole-Home vaccination programme

January 2021

Vaccination was seen as the only way out of the COVID-19 pandemic, and Princess Christian Care Home in Surrey were thrilled to begin their whole-Home vaccination programme on Sunday 17 January 2021. 180 doses of the Oxford AstraZeneca vaccine were delivered at 9am and thanks to the outstanding organisation of their team most of their staff and residents were vaccinated by midday. It instilled a real peace of mind among staff that they were doing all they could to protect their residents.

The Magic of Christmas at Nellsar

December 2020

After all the major challenges of 2020, Nellsar Care Homes were on a mission to bring the joy of Christmas to our residents. From fabulous trees and decorations to German style markets and making mince pies, residents enjoyed a festive season full of fun and celebration. With carol singing in the courtyard or a visit to Santa’s home-grotto, our staff went above and beyond to keep the Christmas magic alive.

100th Birthday Celebrations at Princess Christian Care Home

November 2020

Having survived COVID-19 aged 99, Joyce’s 100th birthday was an extra special day to celebrate. She enjoyed being pampered and was escorted down a red carpet to a table of presents, cards, balloons and flowers. We fulfilled her birthday wish with a visit from a pony, which really made her day. Joyce was thrilled to receive her telegram from the Queen and celebrated in style with a delicious, double-tier chocolate birthday cake.

Nutrition and wellness at Nellsar

October 2020

This video talks about the benefits of Nutritional Therapy at Nellsar and how we maintain our superior catering provision across our 13 Care Homes. Hear how we adapted to the dramatic changes that came about as a result of the Coronavirus pandemic, including how we approach food, dining and nutrition. Health and immunity are our greatest defence against viruses, including Coronavirus, so we look at ways of including additional immune boosting foods into our menus without compromising on our residents’ preferences.

Nellsar Nutrition and wellness – Coronavirus

October 2020

An excerpt from the main Nellsar Nutrition and wellness video; how we look at ways of including additional immune boosting foods into our menus to help bolster our residents’ immune systems.

Nellsar Nutrition and wellness – Dining Experience

October 2020

When it comes to the dining experience, residents can choose how they dine. Whether it’s in a shared social environment with friends or in the privacy of their own room. Many of our Homes offer dining areas with different atmospheres; this can be especially helpful for residents who have dementia.

Nellsar Nutrition and wellness – Food Presentation

October 2020

All of our dishes are professionally prepared and presented beautifully. Some of our residents may have vision problems so we develop dishes that are colourful, bold on the plate and are served in well lit areas. We create puréed versions of our dishes for residents who have swallowing difficulties and we photograph our dishes so residents can choose what they want.

Nellsar Nutrition and wellness – Menu Reviews

October 2020

Foods that evoke positive feelings have shown a beneficial impact on residents’ well-being in the past. An example of this is a resident who had not been eating well in their own home before moving to Nellsar. The Catering Team began making them their favourite traditional Caribbean foods and they began eating well again.

Nellsar Nutrition and wellness – Nutritional Therapy

October 2020

Nutritional Therapy acknowledges the kitchen as the medicine cabinet and there’s vast amounts evidence based research to support the benefits of an individual tailored and nutrient-rich diet. As we age our bodies have different needs and better nutrition becomes particularly important. Understanding the foundations of good nutrition remains key to good health.

Outdoor activities at Princess Christian Care Home

August 2020

Our Carnival Themed Party in 2020 was a big hit with our residents. Despite the challenging times of the COVID pandemic, we safely celebrated with familiar fairground games, stalls, prizes, food, music and dancing. Everybody entered into the spirit of things and fun and fond memories made the day very special. Contact our Activities Manager Christine Foster on 01483 488917 to learn more about daily life and leisure at the Home.

Outdoor visits at Princess Christian Care Home

June 2020

We were delighted to be able to facilitate safe, socially distanced visits between our residents and their relatives when it was announced. Relatives were able to book their visit by calling Christine Foster at the Home on 01483 488917.

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