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Caring with compassion since 1988

We are very proud of the care services and support we provide to our residents and their families across our 13 Care Homes in Kent, Surrey and Essex. We really value feedback from those who have experienced our Homes first-hand as this helps us to continually develop and improve.

Abbotsleigh Care Home, Staplehurst

My mother was moved to Abbotsleigh after being discharged from hospital, having had numerous falls at home and looking very frail and thin. I was a bit apprehensive about her going into a care home because of the Covid-19 pandemic, but I need not have worried because her care has been second to none and they have not had one case of Coronavirus. She has now been there for five months and she is very happy. She has put on weight and enjoys taking part in the numerous activities that they arrange for the residents and especially enjoys the singing. The staff are so lovely and caring and on her birthday we sat outside enjoying the sun and the staff came out with a cake and sang 'Happy Birthday' to her; it was such a lovely gesture and I believe they do the same for all the residents on their birthdays. My brother and I would like to thank you all for looking after her so well especially at this difficult time.

Terry C, son of resident, September 2020, Abbotsleigh Care Home

Bromley Park Care Home, Bromley

My stepmother was transferred to Bromley Park at short notice. My initial trepidation turned to relief as I have found the Home to be excellent and well run. Management staff are impressive – 'hands-on' and engaged with residents, staff and relatives. Nursing and care staff are always readily available and appear to genuinely wish to do their best for my relative, making her feel safe, looked after and personally cared about. Information regarding all aspects of care and management has been delivered with regularity, anticipating the concerns and impact felt during the period of 'Covid'. Since the restrictions have eased, I have visited my stepmother and was gratified to see how well she looked and how settled she seemed – a testimony to the efforts of all concerned.

R B, stepdaughter of resident, August 2020, Bromley Park Care Home

Hengist Field Care Home, Sittingbourne

Many thanks for the opportunity to visit today. The visit was conducted in a very professional but welcoming manner which put me at ease. It was reassuring to see at first hand how well the staff were managing the current situation and care. Again many thanks and take care of yourselves.

GN, November 2020, Hengist Field Care Home

Loose Valley Care Home, Maidstone

Dear all at Loose Valley. I hope this message finds you well and that you are all looking after yourselves in lockdown. It’s been 7 weeks now that I had to put down my mic and haven’t been able to entertain anywhere. But I am looking forward to seeing everyone when things are a little safer to do so. I’m really missing you all and look forward to seeing you all again, hopefully very soon. Take care and sent with love.

Kevin Walsh, entertainer, May 2020, Loose Valley Care Home

Lukestone Care Home, Maidstone

The home is fantastic. The care they give my mum is outstanding. They call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Kim K, daughter of resident, February 2021, Lukestone Care Home

Lulworth House Residential Care Home, Maidstone

My wife was very comfortable at Lulworth House. She found that the staff were respectful and attentive, swift to help her when necessary. After she left she initially missed the friendly action at the home.

P C, husband of resident, June 2020, Lulworth House Residential Care Home

Meyer House Care Home, Dartford

The staff have gone above and beyond to ensure that my mum has stayed well during this period. This was not easy at the beginning; she was not eating or drinking very well. They have kept our family well informed. They have treated my mum and our family with compassion and kindness, and during what is a difficult time for everyone.

RE, daughter of resident, June 2020, Meyer House Care Home

Princess Christian Care Home, Surrey

We were very pleased with the care my mother received at Princess Christian Care Home and with the professionalism of all the staff. She was always dealt with in a caring way, even when displaying challenging behaviour. We were kept fully informed and given a chance to say goodbye even under the difficult Covid regulations. We feel very lucky that she was at Princess Christian, who we would highly recommend.

A S, daughter of resident, October 2020, Princess Christian Care Home

Silverpoint Court Residential Care Home, Essex

Mum has been in Silverpoint for three months and we are delighted in the obvious improvement in her wellbeing. Previously she was struggling with most everyday tasks, but now she receives assistance and everything that she needs. When we visit, under well-managed COVID restrictions, she is so much happier than she has been for a long time. All the members of staff and management that we have spoken to have been so helpful and cheerful, and the Home always seems such a happy place. I have no hesitation in recommending Silverpoint Court as a Care Home for your loved one.

Leslie R, son of resident, January 2021, Silverpoint Court Residential Care Home

Sonya Lodge Residential Care Home, Dartford

I would just like to thank each and every one of the great members of staff that are working through this time and always. I really appreciate all your hard work and commitment to all the residents and not to mention my dear dad. Thank you so much. Hope to see you all soon in person.

Zoe B, November 2020, Sonya Lodge Residential Care Home

St Winifreds Care Home, Deal

I wanted to write and say just what a difference Dee has made to the communication experience with our mother over this difficult time.Our understanding is that Dee’s position has been funded by Nellsar to assist through the pandemic and to increase the interaction with the tripartite of the resident, their family and the Care Home. In our opinion this has shown great care, foresight and understanding of just how difficult the situation we find ourselves in.Dee is an absolute joy to deal with and has a brilliant manner with our mother, who we appreciate has her challenges. She is proactive in her approach to creating situations that will give a much better experience for all involved. Her manner with our mother is always so kind and caring, despite our mother's frame of mind, and she really does a super job in playing intermediary between us when there are hearing challenges!We genuinely think this has been a brilliant step that the Nellsar team have taken and wanted to formally write with our feedback.We also understand the day-to-day care from the Care staff she receives is excellent – a big ongoing thank you for all of their efforts on a daily basis, we do appreciate all their effort.Who would have thought that when she became a resident at St Winifreds some ten months ago that we would have experienced this world crisis, but you guys really have risen to the challenge.Here’s hoping for better days when we can hug our dearest relatives once again.

Mark, son of resident, St Winifreds Care Home, January 2021

The Old Downs Residential Care Home, Dartford

Sadly in May last year, my husband had to go into a home. At the time of the NHS response, we did not know about The Old Downs, even though we knew the area. We cannot express enough our gratitude to the Manager and her team, and our delight that this is where he should be. As a Manager, she is an absolutely amazing person – and all her staff, whom we have met or spoken to during these difficult Covid times, are incredible people, each and everyone, who do their job so devoutly, with care and compassion. They should know how much this is appreciated by me and our family because we could not ask that he be in a better place. In every conversation, he says he loves the food, the people are kind and that he "could not fault it". Hearing those words is more than we could have asked for.

Sadie H, wife of resident, February 2021, The Old Downs Residential Care Home

Woodstock Residential Care Home, Sittingbourne

The staff are very friendly and helpful. My father feels really comfortable here. He enjoys the food and loves the Carers.

Lee B, son of resident, February 2021, Woodstock Residential Care Home

Nellsar has 13 Care Homes throughout Kent, Surrey and Essex

Care Home in Bromley

Bromley Park Care Home
BROMLEY

Meyer House Care Home in Maidstone

Meyer House Care Home
DARTFORD

Sonya Lodge Care Home in Dartford

Sonya Lodge Residential
Care Home DARTFORD

The Old Downs Care Home in Dartford

The Old Downs Residential
Care Home DARTFORD

St Winifreds Care Home in Deal, Kent

St Winifreds Care Home
DEAL

Loose Valley Care Home
MAIDSTONE

Lukestone Care Home
MAIDSTONE

Lulworth House Care Home in Maidstone

Lulworth House Residential
Care Home MAIDSTONE

Hengist Field Care Home
SITTINGBOURNE

Woodstock Residential
Care Home SITTINGBOURNE

Abbotsleigh Care Home Staplehurst Kent

Abbotsleigh Care Home
STAPLEHURST

Princess Christian Care Home Surrey

Princess Christian Care Home
SURREY

Silverpoint Court Residential
Care Home ESSEX

Bromley Park Care Home
BROMLEY

Meyer House Care Home
DARTFORD

Sonya Lodge Residential
Care Home DARTFORD

The Old Downs Care Home in Dartford

The Old Downs Residential
Care Home DARTFORD

St Winifreds Care Home
DEAL

Loose Valley Care Home
MAIDSTONE

Lukestone Care Home
MAIDSTONE

Lulworth House Residential
Care Home MAIDSTONE

Hengist Field Care Home
SITTINGBOURNE

Woodstock Residential
Care Home SITTINGBOURNE

Abbotsleigh Care Home Staplehurst Kent

Abbotsleigh Care Home
STAPLEHURST

Bromley Park Care Home
BROMLEY

Care Home in Bromley

Meyer House Care Home
DARTFORD

Sonya Lodge Residential Care Home
DARTFORD

The Old Downs Residential Care Home
DARTFORD

St Winifreds Care Home
DEAL
St Winifreds Care Home in Deal Kent

Loose Valley Care Home
MAIDSTONE

Lukestone Care Home
MAIDSTONE

Lulworth House Residential Care Home
MAIDSTONE

Lulworth House Care Home in Maidstone

Hengist Field Care Home
SITTINGBOURNE

Woodstock Residential Care Home
SITTINGBOURNE

Abbotsleigh Care Home
STAPLEHURST

Princess Christian Care Home
WOKING

Silverpoint Court Residential Care Home
CANVEY ISLAND