Staff have always taken a person-centred approach, making every effort to understand my mother's individual needs and wants. Especially as dementia has exerted its ever-tightening grip but staff have been consistently kind, caring and attentative. Despite their busy, demanding days, the staff still find time to smile, wave and exchange a few cheerful words as they tend to everyone's needs.Staff also work hard to create a warm and friendly atmosphere for visitors, appreciated when we too are adapting to this unfamiliar environment. Staff are welcoming, reassuring and proactive in providing support and advice.While my mother lacks the capacity to involve herself in activities, every effort is made to include her on some sensory level, be it the opportunity to sit outside over summer and feel the suns warmth or hear trees rustling. My mothers sense of taste is certainly being stimulated by the plentiful and wide-ranging food available.
AS, daughter of resident, November 2018, The Old Downs Residential Care Home.