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Woodstock Residential Care Home Testimonials

Call 01795 420 202 | 80 Woodstock Road, Sittingbourne, ME10 4HN

The standard of care at the Woodstock is excellent….

The standard of care at the Woodstock is excellent. The whole team strive to make life as comfortable and enjoyable as possible. The catering is really good, with a great choice and the team are flexible when it comes to likes and dislikes. The accommodation is good and maintenance is carried out quickly and efficiently when required. The activities team are fantastic and always try and do all possible to arrange visits within the current guidelines; nothing is too much trouble. Communication is consistently good and they always keep me updated regarding mum's ups and downs. I know the staff are working in very trying circumstances on several levels and I cannot praise them highly enough. Superb all round.

Steve G, son of resident, March 2021, Woodstock Residential Care Home

Mum seems to have settled in and is happy, which is a relief for us….

Due to coronavirus, we have not seen inside the Home. We have been sent pictures, which give us a very good impression. Contact with staff so far has been very good. From what we've seen and heard, Mum seems to have settled in and is happy, which is a relief for us.

R C, son of Resident, February 2021, Woodstock Residential Care Home

He enjoys the food and loves the Carers….

The staff are very friendly and helpful. My father feels really comfortable here. He enjoys the food and loves the Carers.

Lee B, son of resident, February 2021, Woodstock Residential Care Home

They have provided a safe, gentle, caring atmosphere….

Woodstock staff and management are always professional, courteous and caring. They have treated my mum as a surrogate family to her. Always tending her needs and making her smile. They have provided a safe, gentle, caring atmosphere, which mum has positively thrived on over the last four years. I am always quickly informed of any minor problems and needs to which I need to help decide the best course of action for her wellbeing. Mum now eats foods which, prior to her residency, she would have refused. This is the best compliment I could give the cooks and kitchen staff who help monitor mum's needs – she often eats several portions. Activities have been challenging but met by truly dedicated, amazing staff. Management have been informative, helpful, understanding and accessible at all times. Thank you, Woodstock, for being an amazing team.

Kevin W, son of resident, February 2021, Woodstock Residential Care Home

From the first time I stepped into the Home I had a feeling mum would love it….

This is the hardest email I will ever have to write. Our Mum is finally at peace now. I don't have words that describe the gratitude I feel for the Care Team that looked after our mum. From the first time I stepped into the Home I had a feeling mum would love it. It made it easier to sleep at night knowing mum was safe and we prayed mum would like it there too. Looking at the activities photos of mum put our mind at ease. It was so nice seeing mum enjoying herself considering how confused she was. The best thing near the end was seeing mum smile at the Carer each time they spoke to her. That is something I will never forget. Jo and I miss having a chat and updates with the team. Our eternal thanks to you all – Leah, Marina, Lauren, Carly, Emma, Sarah, Hannah, Elizabeth and all the team from the Cooks to the Managers.

Ruth H, daughter of resident, November 2020, Woodstock Residential Care Home

Mum is well looked after and happy…

Always find the staff helpful and friendly. Mum is well looked after and happy. Only downside is not to have an ensuite room and mum has to use a commode instead of a 'proper' toilet. Other than that, the room is bright and pleasant. I am always made welcome and kept informed of mums needs etc. Overall, I am happy with everything Woodstock do for mum. Thank you all.

AR, daughter of resident, August 2020, Woodstock Residential Care Home

Excellent care….

Excellent care and highly dedicated staff.

K H, son of resident, July 2020, Woodstock Residential Care Home

They provide the highest level of care always….

Everyone is also polite and thoughtful. They provide the highest level of care always. Even in these difficult times they still sound so cheery when speaking on the phone. So grateful for all the care they are giving Mum. I couldn't wish for anything better for her. Always contact me with any queries or concerns. I feel able to approach them comfortably with any concerns or queries.

Tina K, daughter of resident, June 2020, Woodstock Residential Care Home

Dad is happy and settled, and I couldn’t be happier….

I can't recommend Woodstock highly enough. The care and support that Dad has received since he's been here, is second to none. I was really worried when Dad first came, but my fears were soon put to rest by the amazing staff. Dad is happy and settled, and I couldn't be happier.

RW, daughter of resident, June 2020, Woodstock Residential Care Home

Just want to say a huge thank you….

Just want to say a huge thank you to you all for looking after mum and all the other residents at Woodstock. It is hugely appreciated.

A, daughter of resident, June 2020, Woodstock Residential Care Home

Woodstock staff have kept us all informed….

All the family really appreciate everything you have done and are still doing to help our mum and family cope with the coronavirus outbreak. The fact that we are able to Skype and talk to our mum made a lot of difference. It was very emotional and reassuring at the same time. Woodstock staff have kept us all informed and we really couldn’t have asked for more than that. Without all your hard work and commitment it would have been a lot harder for everyone. THANK YOU VERY MUCH!

R and family, June 2020, Woodstock Residential Care Home

My mum would be lost without you all….

We all appreciate everything that you all do and my mum would be lost without you all. Keep the good work going!

S family, June 2020, Woodstock Residential Care Home

Thank you all for making his life and ours happier….

D moved into Woodstock just before lockdown so we didn’t have long to get to know everyone there. All I can say is he is happy and well cared for. I can only imagine how busy and stressful this has been, but when I have phoned to see how he is I never feel I am being a nuisance. As a family we have no worries about D's welfare and thank you all for making his life and ours happier.

KS, relative of resident, June 2020, Woodstock Residential Care Home

You allow me to have a normal life, run a business and sleep at night….

Hello to all the Woodstock Angels. As I’ve said many times – thank you a million times for all you do for mum and all the residents. It’s a tough time for all of us during this awful pandemic. Knowing how hard you are working to keep the residents safe is a huge comfort for all us relatives. You are not just mum's Carers – you are her surrogate family and I am so grateful for your amazing dedication in all you do. It means that I know mum is as safe as possible as well as loved and cared for by a very special team. Management, Maintenance, Carers, Cooks and Cleaners and everyone else who contributes to a Wonderful Woodstock Team – a million thank yous. You allow me to have a normal life, run a business and sleep at night! All much harder before you came into mum's life and mine. I love and cherish you all every day. Keep up the great work.

KW, son of resident, June 2020, Woodstock Residential Care Home

They are patient and treat her with dignity….

We knew that Woodstock was the right place as soon as she arrived. It wasn't just because there were lots of activities, or plenty of singing and dancing. The staff (every member of staff) care about mum, have time for mum and respect her. Quite frankly they do a better job than we could. They are patient, allow her to make as many choices as possible for herself and treat her with dignity. We know that she can't see her grandchildren or go out for walks which can make her upset. However, they have done their best to distract her in very unusual circumstances. During this coronavirus pandemic they have worked extremely hard and at risk to themselves. Yet they have still given that level of care to mum, as well as being patient and understanding with her family. So - thank you.

KF, daughter of resident, June 2020, Woodstock Residential Care Home

All the staff are very attentive….

All the staff are very attentive and senior staff are very accommodating. The home is very well run.

JB, husband of resident, June 2020, Woodstock Residential Care Home

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