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The Old Downs Residential Care Home Testimonials

Call 01474 702 146 | Castle Hill, Hartley, Dartford, DA3 7BH

I want to thank all the workers in your care homes…

I want to thank all the workers in your care homes for what they are doing to look after our most vulnerable people. If you could pass this on to all your homes but in particular to Old Downs in Hartley Kent. I live opposite that home and see people arriving for work. I am praying for protection for the staff and the residents. Thank you.

KC, March 2020, The Old Downs Residential Care Home

I can now rest easy knowing he has the 24-hour care he needs….

I am glad I placed my Dad at The Old Downs. The staff are very friendly and caring and answer any questions we have about my Dad's care. The staff keep on top of his medical needs. He is well looked after and I can now rest easy knowing he has the 24-hour care he needs. The staff always keep me informed as to his general state of mind and any health issues. The home is clean and tidy with lots of activities for my Dad to join in if he wishes.

Carol A, daughter of resident, January 2020, The Old Downs Residential Care Home

The manager and staff are superb…

My father has been in The Old Downs for nearly 8 months now, and our whole family are extremely satisfied with the care he receives. He is very content in himself and all his medical and personal needs are met with a high level of care and dignity. The manager and staff are superb and extend their care to my mother and all of us. They went the extra mile on my parents' 64th wedding anniversary, laying on a special lunch for them both. It meant the world to my mum to have something special on their day.

SG, daughter of resident, June 2019, The Old Downs Residential Care Home

Staff have always taken a person-centred approach…

Staff have always taken a person-centred approach, making every effort to understand my mother's individual needs and wants. Especially as dementia has exerted its ever-tightening grip but staff have been consistently kind, caring and attentative. Despite their busy, demanding days, the staff still find time to smile, wave and exchange a few cheerful words as they tend to everyone's needs.Staff also work hard to create a warm and friendly atmosphere for visitors, appreciated when we too are adapting to this unfamiliar environment. Staff are welcoming, reassuring and proactive in providing support and advice.While my mother lacks the capacity to involve herself in activities, every effort is made to include her on some sensory level, be it the opportunity to sit outside over summer and feel the suns warmth or hear trees rustling. My mothers sense of taste is certainly being stimulated by the plentiful and wide-ranging food available.

AS, daughter of resident, November 2018, The Old Downs Residential Care Home.

I cannot thank them all enough…

My mum has been in the Old Downs for nearly five years now. I can only praise the manager and the entire team for their care, support and dedication to all the residents needs. Their continuing support for both my mother and I has been amazing. I cannot thank them all enough in what at times has been very difficult circumstances.

JH, daughter of resident, November 2018, The Old Downs Residential Care Home.

Mum is always clean and eats well…

Mum is as happy and content as she is able due to her Alzheimers. Mum is always clean and eats well. Staff are friendly and helpful both when visiting Mum or having to make a call to the home. The home is well kept and all the rooms are clean, you can observe that residents are well looked after. Activities are often on the go, whilst Mum often declines to participate she is encouraged but her ultimate wish is respected.

AT, daughter of resident, November 2018, The Old Downs Residential Care Home.

The staff at the Old Downs are it’s greatest asset…

My mother is treated with the utmost kindness and respect by the staff at The Old Downs. She is given all the help and support she requires. I have peace of mind that she is safe and well cared for. The activities coordinator is excellent always marking the yearly calendar of events and coming up with ideas and entertainment to engage the residents. The building is old and so services such as the heating and supply of water etc seem to have failings from time to time. It is important that the maintenance is kept up. The staff at the Old Down's are it's greatest asset.

JB, daughter of resident, October 20108, The Old Downs Residential Care Home.

She is very well looked after…

My mother is in the home. If there are any problems with her the staff call me straight away. She is very well looked after and the staff are very friendly. She seems very happy there.

PC, son of resident, October 20108, The Old Downs Residential Care Home.

Knowing how happy and settled he is here…

Dad has been here since February and I can't speak highly enough of the care he has received. It was a hard decision to move Dad to a home but has been made easier knowing how happy and settled he is here. We are always informed of events we can attend as a family and are welcomed every time we visit with a cup of tea and a biscuit or homemade cake which is delicious!

LN, daughter of resident, October 20108, The Old Downs Residential Care Home.

Thank you to all staff members doing an amazing job…

My mum had to be admitted to hospital. All staff were excellent making sure she had drinks, snacks and belongings to take with us. Returning early hours to home staff again made her comfortable, making tea, snacks. Thank you to all staff members doing an amazing job.

LM, daughter of resident, October 2018, The Old Downs Residential Care Home.

The dedicated staff are supportive…

My mother has been a resident for a few years now and the standard of care has remained consistently excellent. The dedicated staff are supportive and communicate effectively with family members. I would not hesitate to recommend The Old Downs as a residential care centre that puts people first.

TS, daughter of resident, September 2018, The Old Downs Residential Care Home.

I have been impressed with the wonderful level of care and attention…

My Dad is 89, with moderate but increasing dementia, and just about managing to remain in his own home with his wife, also in her late 80s. Dad has spent two separate weeks recently at Old Downs, to give his wife a short respite from his care needs. I have visited Dad daily, at various times of the day. On each occasion, I have been impressed with the wonderful level of care and attention he has received from all the staff. Every person has treated Dad with utmost respect and compassion, holding his hand, speaking gently with him and listening to him. This might be the lady with the tea trolley, any of the care/activities staff, whether in the lounges, the dining room, or at Reception. Dad has a sense of humour & he has clearly enjoyed the relaxed chit-chat with all the staff. Everybody knew Dad's name, and he was welcomed back on his repeat visit like a member of the family. The staff are kind and gentle with Dad, giving him choices and suggestions to fill his time. I am very grateful.

HA, daughter of resident, February 2018, The Old Downs Residential Care Home.

Very impressed with the care home…

Very impressed with the care home. Staff give the residents dignity and respect. Food fab, never a problem to have lunch or dinner with relatives. Rooms clean and tidy, activities good and tries to engage members. Staff pleasant and facilities good.

SO, daughter of resident, January 2018, The Old Downs Residential Care Home.

The staff were very, very pleasant…

If I had to go into care I would go there again to The Old Downs. The food was good. The staff were very, very pleasant. I have no complaints. The room with a view was absolutely perfect. It was all better than expected. Next time I'd like brown bread, please.

AH, resident, September 2017, The Old Downs Residential Care Home.

The love that the staff give to the residents is clear…

As soon as we looked around this care home we knew it was the one for our granny. The love that the staff give to the residents is clear, nothing is too much trouble and they are always happy to be there. Our granny is so happy and contented in her new surroundings which is extremely important to us. We would recommend this home to anyone who is struggling with putting their loved one in a home ' you won't regret it.

ET, granddaughter of resident, August 2017, The Old Downs Residential Care Home.

He is enjoying himself and is happy and content…

All the staff could not be more hardworking, caring and supportive. I spend a fair amount of time away from home and in the past, I have felt anxious when leaving my father. I no longer worry about that, knowing Dad is being well cared for and I was extremely grateful to them recently when they e-mailed me photos of dad enjoying an afternoon tea party for his birthday. When visiting, I am often shown photos of Dad participating in activities etc, which is lovely to see, knowing he is enjoying himself and is happy and content.

SM, daughter of resident, July 2017, The Old Downs Residential Care Home.

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