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Lukestone Care Home Testimonials

Call 01622 755 821 | 7 St Michael’s Road, Maidstone, ME16 8BS

I am thinking of you and all your lovely staff….

I merely wanted to write to you as I am thinking of you and all your lovely staff, who cared so well for my Dad, at what must be such a trying and stressful time - to put it mildly.I remember still how dedicated and loving you all were and I can still picture some of the residents who shared the home with dad and I can only guess how difficult it must be for you, the residents and their families and also for your own families.I think of you all when I clap for carers on a Thursday evening and I just wanted to get in touch to wish you and the staff well and hope that you are managing somehow and to say how much admiration I have for you all for the work you did for us and for the work you are doing now. Please take care of yourselves and send my best wishes to everyone there. I keep you all in my thoughts and prayers.

YC, April 2020, Lukestone Care Home

This is a good clean and enthusiastic care home…

Overall this is a good clean and enthusiastic care/nursing home. Staff turnover is frequent and can sometimes be frustrating particularly when relatives try to communicate existing issues regarding their loved one.

JR, granddaughter of resident, August 2019, Lukestone Care Home

I found my wife’s care is of the highest quality…

I found my wife's care is of the highest quality and the most complimentary. All the staff, management, care home staff, nursing staff have been very helpful to my relatives and family and friends.

JK, husband of resident, August 2019, Lukestone Care Home

The care and compassion shown by staff is second to none…

The care and compassion shown by staff is second to none. Excellent. The freedom is given to visitors to allow a "normal" experience is also very good. Endless supply of food and drink means my wife will need a new wardrobe soon.

BD, husband of resident, August 2019, Lukestone Care Home

The staff are so caring and compassionate…

I find the home organised. The staff are so caring and compassionate. My mum has been at Lukestone for seven months and I can see she is happy there.

SS, daughter of resident, December 2018, Lukestone Care Home.

Staff were very supportive as the end drew near…

My mother died of dementia in the home. Staff were very supportive as the end drew near. The "end of life" care provided a dignified, peaceful and managed passing for my mother.

JW, daughter of resident, November 2018, Lukestone Care Home.

I find the staff very very caring…

I stay all day from 12 noon, 7 days a week. I find the staff very very caring for every person. I leave the home when my husband is asleep. I am very impressed with the way the home is organised and run. It works as one happy team.

BH, wife of resident, October 2018, Lukestone Care Home.

Wonderful to see the residents so happy and restful…

My mother has been a resident at Lukestone in Maidstone for 10 months. I have always been very pleased with the care my mother receives. I feel the manager and staff go to extraordinary lengths to fulfil all resident's needs. Recently, the residents can benefit from the weekly "namaste" mornings. These are held weekly in a beautifully scented and decorated room. Their hands and feet are caressed and massaged in scented creams. It is wonderful to see the residents so happy and restful. I thank all the managers and staff from my heart.

AS, son of resident, October 2018, Lukestone Care Home.

Very caring staff…

Very caring staff and attention to detail in respect of records and personal knowledge of the patient. The patient could be a little cleaner and tidier but he is happy which is the most important thing.

CC, wife of resident, September 2018, Lukestone Care Home.

I find this home warm and caring…

I find this home warm and caring. The staff are very professional. I'm happy for my husband to be looked after here and I would recommend it to friends.

BH, wife of resident, September 2018, Lukestone Care Home.

Good quality food and drink…

Mum has been in Lukestone since the start of December last year, and is now starting to settle in, has made a group of friends and takes part in activities provided. She is safe, warm and I know she has her medication regularly and good quality food and drink.

NS, son of resident, March 2018, Lukestone Care Home.

Good quality food and drink…

Mum has been in Lukestone since the start of December last year, and is now starting to settle in, has made a group of friends and takes part in activities provided. She is safe, warm and I know she has her medication regularly and good quality food and drink.

NS, son of resident, Lukestone Care Home, March 2018.

We felt the staff were a credit to the facility…

As the son of a resident, my brother and I felt that the level of care and genuine concern for his well-being was the best we could expect. There were several initiatives worthy of note. He had very limited sight and mobility and could not talk coherently. Lukestone Care Centre utilised massage, reiki, reflexology and physiotherapy and provided tactile objects. To our knowledge, none of these treatments were applied in his previous home. The staff were friendly, approachable and diligent, and we never had cause for concern over his wellbeing when we were not in attendance. Our father's welfare was of the utmost importance to us, and the decision for his move to Lukestone Care Centre, was not taken lightly, yet we were very satisfied with the outcome and would have no hesitation in recommending any family in the same situation, to follow the same path.

We felt the staff were a credit to the facility and they have proved to be more than capable with the management that is currently in place.

DO, son of resident, December 2017, Lukestone Care Home.

The manager is lovely…

My mum has been a resident for nearly three years. They have always provided a good level of care and also give a personal touch. My mum responds to them with kindness and although she can't talk anymore they talk to her and know what she needs. When things have not been done right (not often) they are corrected quickly. We have no complaints. The manager is lovely and she keeps a tight ship.

TJ, daughter of resident, August 2017, Lukestone Care Home.

I would not hesitate to recommend Lukestone Care Centre…

In the two and a half years my relative has lived in Lukestone Care Centre she has been very well cared for. We have found the staff always to be respectful and helpful. I would not hesitate to recommend Lukestone Care Centre.

VG, relative of resident, August 2017, Lukestone Care Home.

When I leave I feel that I am leaving her in good hands…

The home is welcoming and staff are friendly and helpful. My grandmother is always treated with respect and dignity - when I leave I feel that I am leaving her in good hands. The staff have a hard job - I wouldn't underestimate this. I cannot ask for more than they do. We are very lucky. Thank you.

TM, granddaughter of resident, August 2017, Lukestone Care Home.

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