Lukestone Care Home Testimonials

Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. A very pleasant place to visit.

Teresa T, niece of resident, November 2022, Lukestone Care Home

I would like to thank everyone at Lukestone who help arrange the marvellous functions – the food, beautiful cakes and decorations which the residents and visitors always enjoy.

Dawn B, sister of resident, November 2022, Lukestone Care Home

No complaints. We are pleased and have seen how all the staff treat our friend with respect and kindness, ensuring her comfort is paramount at all times. We would like to thank all the staff for their efforts in sometimes difficult circumstances.

Colin R, friend of resident, August 2022, Lukestone Care Home

The care home staff have been very caring and supportive of both my mum and myself. The lengths the catering people go to, to cater for my mum's needs has been really impressive. Nothing seems like too much trouble, so a big thank you to them. The activities staff have been fantastic and really attentive. The nursing staff have always kept me informed of any medical issues with my mum and this I've felt comforted by.

Steve H, son of resident, June 2022, Lukestone Care Home

The Carers, in fact all the staff at Lukestone, are simply the best. Nothing is too much trouble. They care for my husband 100%.

J G, wife of resident, March 2021, Lukestone Care Home

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and birthdays. The family liaison lady was our lifeline, she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a Funeral Director, and whether he would be cremated or buried, which should have been decided with the care home beforehand on his admission, as a call at 2.25am advising me of his passing then asking these questions I felt was a little insensitive.

Lisa S, daughter of resident, February 2021, Lukestone Care Home

The staff work hard, are very polite and helpful. The activities for the residents are excellent, they cover a wide variety, so there is something for everyone. Contact with relatives has been brilliant through this difficult time! The photos, video calls and texts have helped. Overall, everything has been handled very well!

K W, daughter of resident, February 2021, Lukestone Care Home

The home is fantastic. The care they give my mum is outstanding. They call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Kim K, daughter of resident, February 2021, Lukestone Care Home

I must say the staff are always helpful and cheerful. From what I have seen, everywhere seemed clean. My husband likes to be doing something and they do activities which he enjoys.

Teresa P, wife of resident, February 2021, Lukestone Care Home

Lukestone is a very nice place. They look after my sister very well, they meet all of her needs and are such good staff.

Kate L, sister of resident, February 2021, Lukestone Care Home

Such a wonderful place! The care of my mother-in-law is of a very high standard. Staff are kind, patient and gentle towards her. She has only been in the Home for 4 months and looks so much better, suggesting her nutrition is very good now. A lot of thought goes into keeping families connected with their loved ones during this awful pandemic, video calls and phone calls make such a difference. Helping residents to make and send Christmas cards and Valentine's Day cards to the family is priceless, made our day. My husband and I sleep easier knowing our relative is happy, safe and well cared for.

Angela B, daughter-in-law of resident, February 2021, Lukestone Care Home

As a family we are more than happy with the care mother gets. I am able to come in to see mother in your visitor room, we have also had video chats. A very large part of this is the wonderful Recreational and Well-Being Liaison, who is nothing short of an angel.

Andrew J, son of resident, February 2021, Lukestone Care Home

The staff are caring and kind. My father is happy and safe. This puts my mind at ease. We often have video calls/COVID safe visits (when possible) and lots of contact. This is very reassuring for our family. Thank you for all your help and care on behalf of the family – it is appreciated.

Claire P, daughter of resident, February 2021, Lukestone Care Home

I've been very satisfied with the experience that I and my sister have had at Lukestone Care Home. My sister has been there for a year now and all the staff and managers have been excellent in treating her, they meet all her needs.

K L, sister of resident, January 2021, Lukestone Care Home

It is reassuring to know that my father is safe and well cared for 24/7. It is a huge weight off my mind to see him looked after so well. Thank you.

Claire, daughter of resident, December 2020, Lukestone Care Home

My mother is very well cared for at Lukestone Care Home. The staff are always happy and take great care of mum. I see them stroke her hands and face, and talk with empathy and care. I see mum smile at the staff, so I know she is happy. That is a great comfort for me.

Alison, daughter of resident, December 2020, Lukestone Care Home