Lukestone Care Home Testimonials

From the time mum entered Lukestone Care Home to the day that she passed away, she was cared for with dignity, respect and love. She had nursing needs which the Home met to a very consistent and high standard. This meant that mum, who in the latter stages could not articulate her feelings, was always clean, comfortable and pain-free. We are very grateful to every member of staff – Office staff, Maintenance staff, Carers, Nurses, Managers and Activity staff members who all work so hard to provide such a lovely atmosphere and Home for their residents. I would definitely recommend Lukestone to anyone considering placing their loved one there.

Angela D, daughter of resident, November 2023, Lukestone Care Home

My mother-in-law was a resident in Lukestone for over two years with severe Alzheimer's and end-of-life care. She received excellent care. Her skin and hair were in good condition despite being bed-bound for over a year. The Nurses knew her personally and always spoke with genuine knowledge of her when I asked questions. The Carers treated her (and all the residents I witnessed) with kindness and gentleness, and were hardworking. The Manager and admin staff are also excellent and always make time for my queries and concerns. Lukestone is a really excellent Nursing Home which I would recommend to anyone.

Sarah J, daughter-in-law of resident, November 2023, Lukestone Care Home

My mum has flourished living here since 2021. COVID was a challenging time for everyone but the care has always been excellent. Consistent communication from staff has made the transition for her and my family much easier. She is always clean, comfortable and offered to participate in many stimulating activities such as theme days, trips out, karaoke, crafts, baking and games. They offer a wonderful food selection and combined with daily morning exercises has meant she is thriving both physically and mentally. My family and I always look forward to our weekly visits and the staff are always welcoming and kind, often with many stories to tell from the week before. They treat her like she is their own family and I am grateful she was placed with such a lovely facility.

G L, son of resident, July 2023, Lukestone Care Home

We were informed in December that mum needed nursing care. I feel very fortunate she is now being cared for at Lukestone Care Home. As soon as you walk through the door you notice that Lukestone smells nice and you're always met with smiling faces from staff at all levels. Cleanliness is an exceptionally high standard, also mum's personal care. Residents are kept busy and stimulated with various activities according to their personal abilities. Such a lovely Home and I'm pleased mum is there.

Sheila R, daughter of resident, July 2023, Lukestone Care Home

Very pleasant and helpful staff. Both nurses and carers are thoughtful, considerate and kind, treat residents with respect, and listen to family and friends' comments and suggestions. The food looks appetising and overall good care is maintained.

L H, friend of resident, July 2023, Lukestone Care Home

My mum has settled from day one. The staff are very attentive and reactive to situations. The management includes us in the activities and shows great understanding and compassion. My mum is safe and happy here.

Fiona F, daughter of resident, July 2023, Lukestone Care Home

Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. A very pleasant place to visit.

Teresa T, niece of resident, November 2022, Lukestone Care Home

I would like to thank everyone at Lukestone who help arrange the marvellous functions – the food, beautiful cakes and decorations which the residents and visitors always enjoy.

Dawn B, sister of resident, November 2022, Lukestone Care Home

No complaints. We are pleased and have seen how all the staff treat our friend with respect and kindness, ensuring her comfort is paramount at all times. We would like to thank all the staff for their efforts in sometimes difficult circumstances.

Colin R, friend of resident, August 2022, Lukestone Care Home

The care home staff have been very caring and supportive of both my mum and myself. The lengths the catering people go to, to cater for my mum's needs has been really impressive. Nothing seems like too much trouble, so a big thank you to them. The activities staff have been fantastic and really attentive. The nursing staff have always kept me informed of any medical issues with my mum and this I've felt comforted by.

Steve H, son of resident, June 2022, Lukestone Care Home

The Carers, in fact all the staff at Lukestone, are simply the best. Nothing is too much trouble. They care for my husband 100%.

J G, wife of resident, March 2021, Lukestone Care Home

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and birthdays. The family liaison lady was our lifeline, she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a Funeral Director, and whether he would be cremated or buried, which should have been decided with the care home beforehand on his admission, as a call at 2.25am advising me of his passing then asking these questions I felt was a little insensitive.

Lisa S, daughter of resident, February 2021, Lukestone Care Home

The staff work hard, are very polite and helpful. The activities for the residents are excellent, they cover a wide variety, so there is something for everyone. Contact with relatives has been brilliant through this difficult time! The photos, video calls and texts have helped. Overall, everything has been handled very well!

K W, daughter of resident, February 2021, Lukestone Care Home

The home is fantastic. The care they give my mum is outstanding. They call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Kim K, daughter of resident, February 2021, Lukestone Care Home

I must say the staff are always helpful and cheerful. From what I have seen, everywhere seemed clean. My husband likes to be doing something and they do activities which he enjoys.

Teresa P, wife of resident, February 2021, Lukestone Care Home

Lukestone is a very nice place. They look after my sister very well, they meet all of her needs and are such good staff.

Kate L, sister of resident, February 2021, Lukestone Care Home