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Lukestone Care Home Testimonials

Call 01622 755 821 | 7 St Michael’s Road, Maidstone, ME16 8BS

Nothing is too much trouble….

The Carers, in fact all the staff at Lukestone, are simply the best. Nothing is too much trouble. They care for my husband 100%.

J G, wife of resident, March 2021, Lukestone Care Home

The staff go to a lot of effort in arranging occasions like Christmas and birthdays….

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and birthdays. The family liaison lady was our lifeline, she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a Funeral Director, and whether he would be cremated or buried, which should have been decided with the care home beforehand on his admission, as a call at 2.25am advising me of his passing then asking these questions I felt was a little insensitive.

Lisa S, daughter of resident, February 2021, Lukestone Care Home

Contact with relatives has been brilliant through this difficult time….

The staff work hard, are very polite and helpful. The activities for the residents are excellent, they cover a wide variety, so there is something for everyone. Contact with relatives has been brilliant through this difficult time! The photos, video calls and texts have helped. Overall, everything has been handled very well!

K W, daughter of resident, February 2021, Lukestone Care Home

The home is fantastic….

The home is fantastic. The care they give my mum is outstanding. They call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Kim K, daughter of resident, February 2021, Lukestone Care Home

The staff are always helpful and cheerful….

I must say the staff are always helpful and cheerful. From what I have seen, everywhere seemed clean. My husband likes to be doing something and they do activities which he enjoys.

Teresa P, wife of resident, February 2021, Lukestone Care Home

Such good staff….

Lukestone is a very nice place. They look after my sister very well, they meet all of her needs and are such good staff.

Kate L, sister of resident, February 2021, Lukestone Care Home

My husband and I sleep easier knowing our relative is happy, safe and well cared for….

Such a wonderful place! The care of my mother-in-law is of a very high standard. Staff are kind, patient and gentle towards her. She has only been in the Home for 4 months and looks so much better, suggesting her nutrition is very good now. A lot of thought goes into keeping families connected with their loved ones during this awful pandemic, video calls and phone calls make such a difference. Helping residents to make and send Christmas cards and Valentine's Day cards to the family is priceless, made our day. My husband and I sleep easier knowing our relative is happy, safe and well cared for.

Angela B, daughter-in-law of resident, February 2021, Lukestone Care Home

We are more than happy with the care mother gets….

As a family we are more than happy with the care mother gets. I am able to come in to see mother in your visitor room, we have also had video chats. A very large part of this is the wonderful Recreational and Well-Being Liaison, who is nothing short of an angel.

Andrew J, son of resident, February 2021, Lukestone Care Home

The staff are caring and kind. My father is happy and safe….

The staff are caring and kind. My father is happy and safe. This puts my mind at ease. We often have video calls/COVID safe visits (when possible) and lots of contact. This is very reassuring for our family. Thank you for all your help and care on behalf of the family – it is appreciated.

Claire P, daughter of resident, February 2021, Lukestone Care Home

All the staff and managers have been excellent….

I've been very satisfied with the experience that I and my sister have had at Lukestone Care Home. My sister has been there for a year now and all the staff and managers have been excellent in treating her, they meet all her needs.

K L, sister of resident, January 2021, Lukestone Care Home

My father is safe and well cared for 24/7….

It is reassuring to know that my father is safe and well cared for 24/7. It is a huge weight off my mind to see him looked after so well. Thank you.

Claire, daughter of resident, December 2020, Lukestone Care Home

The staff are always happy and take great care of mum….

My mother is very well cared for at Lukestone Care Home. The staff are always happy and take great care of mum. I see them stroke her hands and face, and talk with empathy and care. I see mum smile at the staff, so I know she is happy. That is a great comfort for me.

Alison, daughter of resident, December 2020, Lukestone Care Home

I am thinking of you and all your lovely staff….

I merely wanted to write to you as I am thinking of you and all your lovely staff, who cared so well for my Dad, at what must be such a trying and stressful time - to put it mildly. I remember still how dedicated and loving you all were and I can still picture some of the residents who shared the home with dad and I can only guess how difficult it must be for you, the residents and their families and also for your own families. I think of you all when I clap for carers on a Thursday evening and I just wanted to get in touch to wish you and the staff well and hope that you are managing somehow and to say how much admiration I have for you all for the work you did for us and for the work you are doing now. Please take care of yourselves and send my best wishes to everyone there. I keep you all in my thoughts and prayers.

YC, April 2020, Lukestone Care Home

This is a good clean and enthusiastic care home…

Overall this is a good clean and enthusiastic care/nursing home. Staff turnover is frequent and can sometimes be frustrating particularly when relatives try to communicate existing issues regarding their loved one.

JR, granddaughter of resident, August 2019, Lukestone Care Home

I found my wife’s care is of the highest quality…

I found my wife's care is of the highest quality and the most complimentary. All the staff, management, care home staff, nursing staff have been very helpful to my relatives and family and friends.

JK, husband of resident, August 2019, Lukestone Care Home

The care and compassion shown by staff is second to none…

The care and compassion shown by staff is second to none. Excellent. The freedom is given to visitors to allow a "normal" experience is also very good. Endless supply of food and drink means my wife will need a new wardrobe soon.

BD, husband of resident, August 2019, Lukestone Care Home

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