My Dad is 89, with moderate but increasing dementia, and just about managing to remain in his own home with his wife, also in her late 80s. Dad has spent two separate weeks recently at Old Downs, to give his wife a short respite from his care needs. I have visited Dad daily, at various times of the day. On each occasion, I have been impressed with the wonderful level of care and attention he has received from all the staff. Every person has treated Dad with utmost respect and compassion, holding his hand, speaking gently with him and listening to him. This might be the lady with the tea trolley, any of the care/activities staff, whether in the lounges, the dining room, or at Reception. Dad has a sense of humour & he has clearly enjoyed the relaxed chit-chat with all the staff. Everybody knew Dad’s name, and he was welcomed back on his repeat visit like a member of the family. The staff are kind and gentle with Dad, giving him choices and suggestions to fill his time. I am very grateful.